Medical Office Receptionist
24 hours ago
Healthcare Excellence at Premise Health
Premise Health is a leading healthcare provider, renowned for its innovative approach to delivering high-quality care to diverse populations. As a trusted partner to over 2,500 of the largest commercial and municipal employers in the U.S., we offer a comprehensive range of healthcare services through our network of over 800 onsite and nearsite wellness centers.
Our Mission
At Premise Health, we simplify complexity and break down barriers to provide convenient, integrated, and high-quality care to our members and their families. Our goal is to empower individuals to live healthier lives while reducing costs for our clients.
Job Summary
We are seeking a highly skilled Medical Office Receptionist to join our team in Celebration, FL. As a key member of our Call Center, you will play a vital role in delivering exceptional patient experiences and ensuring the smooth operation of our healthcare services.
Key Responsibilities
- Maintain accurate and up-to-date patient records, including filing and retrieving charts.
- Answer incoming calls, respond to inquiries, and direct callers to appropriate personnel or initiate triage slips for medical response.
- Schedule appointments and enter data into our computerized scheduler.
- Conduct reminder calls to patients and greet visitors, patients, and sales personnel.
- Register patients by verifying their records and making necessary updates in our computer system and on their charts.
- Coordinate referrals for patients through insurance and other physician offices or specialists.
- Prepare billings for processing by our finance team and collect payments from patients, reconciling daily cash reports.
- Identify and resolve problems in a timely manner, gathering and analyzing information to develop alternative solutions.
- Demonstrate exceptional interpersonal skills, listening skills, and professionalism in all interactions.
- Follow through on commitments and maintain a strong customer service orientation, responding quickly and appropriately to customer needs.
- Meet annual competencies and perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- One year certificate from a college or technical school with a focus on front office support for medical settings preferred.
- At least three years of experience in a front desk or customer service-related field required.
Preferred Qualifications
- Experience in a medical office setting preferred.
- Strong computer skills and knowledge of Internet software, spreadsheet software, and word processing software.
- Knowledge of medical practice software and medical record filing and coding systems a plus.
What We Offer
At Premise Health, we prioritize work-life balance and offer a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), paid holidays, and vacation time. We also provide a company-sponsored wellness program and opportunities for professional growth and development.
Equal Opportunity Employer
Premise Health is an equal opportunity employer and values diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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