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Field Operations Manager

2 months ago

Wilmington, North Carolina, United States Allied Universal® Full time
Job Title: Field Supervisor

At Allied Universal, we're committed to providing rewarding careers that give you a sense of purpose. As a Field Supervisor, you'll be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve.

Job Summary

We're seeking a highly skilled and experienced Field Supervisor to support operations for remotely managed accounts. As a key member of our team, you'll perform on-site supervision of Security Professionals (SPs) and ensure site coverage at all times. You'll work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Responsibilities
  • Visit assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained.
  • Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
  • Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site.
  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director.
  • May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director.
  • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.
Qualifications
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Valid Driver's License with at least one year of driving experience and:
    • No major violations within last 36 months
    • No more than one at-fault accident in last 24 months
    • No more than one minor moving violation in last 24 months)
    • No combination of one at-fault accident and one minor moving violation in last 24 months
  • Minimum of three (3) years of professional protective service (e.g., security) experience
  • Ability to write effective and concise reports in legible handwriting
  • Able to use good independent judgment and discretion
  • Outstanding oral and written communication skills
  • Ability to successfully interact at all levels of the organization, including clients
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Equal Employment Opportunity

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.