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Office Manager II

2 months ago

Sevierville, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

Covenant Health (Tennessee) seeks an experienced Office Manager II to lead our team of healthcare professionals. As a key member of our organization, you will be responsible for directing and coordinating the overall functions of our office to ensure maximization of cash flow while improving patient, physician, and customer relations.

Key Responsibilities
  • Implement Studer principles, including rounding and developing AIDET fundamentals of communication.
  • Select, hire, and train office employees to ensure appropriate staffing levels, supervise, and evaluate performance.
  • Maintain financial goals by ensuring efficient and timely billing and collection processes.
  • Develop and direct efficient materials management processes, ensuring cost-effective ordering and utilization of supplies.
  • Ensure office compliance with regulatory and governmental agencies.
  • Establish a positive working environment with physicians, staff, and outside vendors, promoting open communication within the office.
  • Oversee and monitor operating expenses, performing within budget as applicable.
  • Provide necessary resources and support for all office departments and locations as applicable.
  • Remain accessible to all office personnel.
  • Recommend opportunities for coordination of interdepartmental office efforts.
  • Assist in development and monitoring of budget and performance goals.
  • Maintain efficient and effective information and reporting systems, recommending changes to enhance capabilities.
  • Maintain consistent contact with designated physicians concerning daily operational activities and financial progress.
  • Maintain strictest confidentiality.
  • Follow policies, procedures, and safety standards, completing required education assignments annually.
Requirements
  • High school diploma or equivalent, with a preference for a Bachelor's degree in business or a related field.
  • Minimum of four years of experience as a manager of providers (physician or mid-level) or special certifications that can be utilized in other areas of the practice.