Sales and Retail Operations Manager

4 weeks ago

Sevierville, Tennessee, United States Bass Pro Shops Full time

The Sales and Retail Operations Manager is responsible for supervising the Boat Department within a BPS or Free-Standing Store location. Key responsibilities include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.

Meet or exceed all financial plans as set by the Company. Execute all Sales plans as directed by the Company. Open and close the store (Free Standing Only). Manage inventory (days on lot, non-currents, used, parts, shrinkage, and physical inventory scan results).

Maintain product presentation standards for the Boat Department or Dealership as set by the Corporate Office. Staff the Boat Department with "service" oriented associates; participate in interviewing and selection, coordinate training, prepare/approve performance appraisals, recommend merit/promotional increases, prepare weekly work schedules, and coach and motivate associates to promote positive customer relations and a productive team-oriented work environment.

Perform supervisory responsibilities in accordance with the Company's policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems.

Maintain their facility to the standards set throughout the company. Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based on this analysis, promoting programs including, but not limited to CLUB Membership.

Maintain TMBC shop and service area in accordance with company policies.

Requirements:

  • Minimum of 3-5 years in Retail Management or management experience within the boating industry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of other financial, legal, and technical information.
  • Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
  • Ability to establish and maintain effective working relationships with co-workers, associates, customers, and with the Corporate Staff.

Travel Requirements:

Under 5% for training and/or offsite events.

Regularly performs computer work, walking, standing, lifting, bending, squatting. Performs duties within scope of general company policies, procedures, and objectives. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Medical
  • Dental
  • Health Savings Account
  • Flexible Spending Account
  • 401k Retirement Savings
  • Paid holidays

Bass Pro Shops is an equal opportunity employer and welcomes applications from diverse candidates. Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

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