Branch Manager
1 week ago
About Hawkins
Hawkins, Inc. is a leading formulator, manufacturer, blender, distributor, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. With a rich history dating back to 1938, Hawkins has established itself as a trusted partner for customers across various industries.
Learn more about our company culture and values at https://www.hawkinsinc.com/careers/.
Job Summary
We are seeking an experienced Branch Manager to lead our sales and delivery team in the Central United States. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with customers, driving sales growth, and ensuring the safe and efficient delivery of our products.
Key Responsibilities
- Customer Service and Sales
- Develop and maintain strong relationships with existing customers to drive sales growth and customer satisfaction.
- Identify and pursue new business opportunities to expand our customer base.
- Collaborate with internal teams to ensure seamless delivery of products and services.
- Product and Equipment Management
- Provide technical support to customers to resolve issues and improve customer satisfaction.
- Install and service customer equipment to ensure optimal performance.
- Manage inventory levels to meet customer demand and reduce operational expenses.
- Operational Excellence
- Ensure compliance with all relevant regulations, including DOT and OSHA standards.
- Monitor and improve operational efficiency to reduce costs and improve customer satisfaction.
- Develop and implement process improvements to enhance overall performance.
- Leadership and Development
- Lead and develop a high-performing sales and delivery team to achieve sales targets and customer satisfaction goals.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Collaborate with internal teams to identify and address talent development needs.
Requirements
- Minimum of High School Diploma; two years of post-high school education preferred.
- Ability to obtain and maintain a Class B Commercial Driver's License with Hazardous Materials, Airbrakes, and Tanker Endorsements.
- Good driving record with no recent alcohol/drug-related traffic violations.
- Ability to pass a DOT physical and pre-employment drug screening.
- Ability to lift over 50 pounds regularly, 75 pounds occasionally, and move up to 700-pound drums.
- Excellent customer service skills.
- Ability to perform math calculations to determine flow rates, etc.
- Self-motivated and hard-working individual.
- Excellent oral and written communication skills.
- Ability to problem-solve internal problems and customer issues and needs.
- Available to regularly work a schedule consisting of 10-12 hour days and requires some overnight travel.
Physical Requirements
- Very heavy work involving exertion in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
- Ability to lift over 50 pounds regularly, 75 pounds occasionally.
- Ascending or descending ladders, stairs, ramps, and the like, using feet and legs and/or hands and arms.
- Ability to regularly climb in and out of truck cab and onto and off the truck gate.
- Ability to safely operate a forklift and commercial vehicle that transports chemicals, including hazardous chemicals.
- Ability to communicate via spoken word and hear at normal speaking levels with or without correction.
- Requires fine motor skills, including the ability to grasp and work with tools.
- Requires stooping, kneeling, crouching, crawling, and reaching.
- Ability to work in a variety of weather and environmental conditions.
Travel
Up to 20%
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