Banquets Kitchen Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Banquets Kitchen Manager to join our team at Grand Casino. As a key member of our culinary team, you will be responsible for ensuring the highest level of guest satisfaction through the production of high-quality food and beverages.
Key Responsibilities- Enforce performance standards, policies, and procedures to ensure exceptional guest service.
- Ensure compliance with all food and beverage health, liquor, and safety regulations.
- Evaluate and train associates to meet guest service standards.
- Run venue operations efficiently to meet guest expectations.
- Review and approve recommendations and decisions related to associate management.
- Address and resolve guest grievances promptly and professionally.
- Provide feedback to associates to aid in skill development.
- Share input with Venue Manager regarding operational deficiencies.
- Establish priorities for team members and offer assistance as needed.
- Maintain venue equipment and appearance to Mille Lacs Corporate Ventures standards.
- Facilitate open communication through staff meetings and daily pre-shift meetings.
- Supervise, train, evaluate, and coordinate all food production associates.
- Ensure compliance with recipe specifications and food portioning.
- Maintain excellent kitchen hygiene conditions at all times.
- Control food and labor costs within approved budgetary controls.
- Ensure compliance with all State Health Department regulations.
- Provide proper training and counseling to associates as needed.
- Develop new specials, menus, and promotional offerings for venues.
- Supervise, prepare, portion, and garnish all food to meet Grand Casino standards.
- Develop and execute new menus and specials.
- Maintain standards of health, safety, and sanitation regulations.
- Possess thorough knowledge of proper food storage, handling, and safe temperatures.
- Handle operational duties, including inventory control, transfers, payroll issues, and scheduling.
- Three (3) years progressive Food & Beverage Kitchen Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience.
- Culinary degree or certification preferred.
- Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
- Trustworthy and collaborative relationships with others.
- Organized and flexible to meet the needs of the business, guests, and associates.
- Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
- Begin work on time for their scheduled shifts, schedule PTO in advance, and exhibit flexibility in scheduling or supporting other Associates.
- Accomplish required work within expected guidelines.
- Flexibility to work various roles and outlets.
- Strong leader with skills to develop and lead team to productivity and financial success.
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