Front Desk Agent

The Front Desk Agent will provide exceptional guest service by greeting guests in a courteous and professional manner, assisting with reservations, and processing payments. The role also involves pre-registering guests, preparing key packets, and coordinating check-in procedures for arriving groups.

• Greet and register guests, delivering exceptional service in line with the hotel's standards.
• Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.
• Keep an inventory of vacancies, reservations, and room assignments.
• Respond to guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.
• Maintain knowledge of all Grand Casino properties and nearby special events to inform guests.
• Explain room features and equipment to guests upon entry, including the operation of locks, televisions, and thermostats.
• Communicate guest safety protocols, such as fire safety and evacuation procedures.
• Accurately enter and verify guest reservation information in the computer system, post charges to guest accounts, and process payments using all applicable software systems.
• Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.
• Perform Bell Person duties, such as assisting guests with luggage and escorting them to their rooms.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

• Strong commitment to delivering outstanding guest service with a friendly and professional demeanor.
• Excellent verbal and written communication abilities to interact effectively with guests and provide clear information.
• Excellent verbal and written communication skills to interact with guests, team members, and management.
• Keen attention to detail to ensure accurate reservation management, payment processing, and information provision.
• Capability to perform physical tasks such as assisting guests with luggage and escorting them to their rooms.
• Professional appearance and demeanor, with a commitment to maintaining high standards of conduct and service.
• Willingness to work various shifts, including nights, weekends, and holidays, to accommodate hotel operations and guest needs.

• A fun, energetic work environment and a team that is adventurous, creative, and open-minded.
• A career accelerant, which means developing our associates is one of our main priorities.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.