Double Diamond Kitchen Lead
5 days ago
Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino’s high standards of service.
ESSENTIAL DUTIES OF THE POSITION:
- Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
- Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.
- Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.
- Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
- Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
- Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
- Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
- Provide input to Management concerning operational deficiencies and areas in need of attention.
- Establish priorities for all Team members and provides assistance as needed.
- Knowledge of Grand Casino’s internal controls, policies and procedures.
- Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Mille Lacs Corporate Ventures standards.
- Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
- Responsible for the staffing, training, evaluating and coordination of all food production Associates.
- Ensure all specs in all recipes and food apportionment are met.
- Maintain excellent kitchen hygiene conditions at all times.
- Control food and labor costs on a continual basis within approved budgetary controls.
- Knowledge of all State Health Department regulations and ensures all conditions and standards are met.
- Provide all Associates with proper training and counseling as needed in accordance with Corporate Commissions’ policies and procedures.
- Responsible for the supervising, preparing, portioning, and garnishing of all food to meet Grand Casino standards as well as develop and execution of new menus and specials.
- Responsible for maintaining standards of health, safety, and sanitation regulations.
- Thorough knowledge of proper food storage, food and handling and safe temperature.
- Responsible for operational duties inventory control, transfers, payroll issues and scheduling
- Works food outlets as needed
- Any and all other duties as assigned.
EDUCATION and/or EXPERIENCE:
- Three (3) years progressive Food & Beverage Kitchen Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.
- Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
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