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Customer Care and Insurance Coordinator

1 month ago

Brea, California, United States Brea Endodontics Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Care and Insurance Specialist to join our team at Brea Endodontics. This role is responsible for providing exceptional patient care, managing front office operations, and ensuring seamless communication with patients and staff.

Key Responsibilities
  • Patient Relations: Greet patients with a smile, make them feel welcomed, and help to calm any anxieties while completing check-in tasks.
  • Front Office Operations: Manage daily activities, including patient relations, telephone coverage, appointment scheduling, registration, and insurance verification.
  • Insurance Verification: Verify patient insurance prior to scheduled dates of service and effectively communicate benefits to patients.
  • Administrative Tasks: Prepare treatment plans, schedule appointments, check patients out, collect payments, and reconcile daily cash reports.
  • Communication: Answer telephone calls, respond to patient inquiries, and maintain a positive and team-focused mindset to ensure a consistently high level of collaboration.
Requirements
  • Education: High school diploma or equivalent.
  • Competencies: Technical skills, customer service, interpersonal skills, oral communications, written communication, quality management, diversity, ethics, organizational support, planning/organizing, professionalism, quality, safety and security, adaptability, attendance/punctuality, and dependability.

Please note that additional responsibilities may be assigned.