Bilingual Technical Support Specialist

4 weeks ago

New York, New York, United States Compass Group, North America Full time
Job Summary

The Technical Support Specialist position is responsible for providing computing services and support to Compass Group corporate and field associates.

They are the public face of the IT department and represent the user perspective in all technical operations and project activities.

The Technical Services Specialist works as a member of the User Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Organization.

Key Responsibilities
  • Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
  • Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
  • Handle setup, configuration, and support of desktops, laptops, smartphones & tablet technologies.
  • Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
  • Provide end user support for multiple Compass Group field applications and IT business tools.
  • Troubleshoot and resolve application technical issues and provide minimal application training.
  • Work with developers, IT department, and business team members to identify process and/or application improvements.
  • Participate in system and unit testing to ensure functionality, accuracy, and quality of application.
  • Assist in production high quality procedural, operations, and application documentation.
  • Coordinate physical setup and configuration of PCs, printers and other peripherals.
  • Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
  • Ensure compliance with support procedures related to timing, reporting and follow through.
  • Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.
  • Assist with small-scale department projects involving rollouts, deployments, and upgrades.
  • Perform other duties as required.
Requirements

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

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