Service Operations Manager
1 week ago
This role is responsible for overseeing the day-to-day activities of the Service Department, setting a high standard for safety leadership, customer service, and internal growth. The position supervises Service Technicians and Service CSR's, facilitating effective communication within the department and with other stakeholders, including sales, delivery, and other staff. The Service Manager makes sound decisions regarding scheduling and assignment of service work to ensure timely and safe installation and servicing of products to meet customers' needs.
Why Choose Eastern?
Our company culture prioritizes summer schedules, extensive benefits, including 100% paid insurance options, matched 401k options, employee and family fuel discounts, paid training, a state-of-the-art training center, a pristine fleet, 3.5 weeks of paid time off plus holidays, opportunities for growth, complimentary coffee and Thanksgiving turkey, bonus programs, incentives, and additional voluntary benefits, including pet insurance.
Key Responsibilities:
• Supervise Service Technicians and Service CSR's
• Facilitate effective communication within the department and with other stakeholders
• Make sound decisions regarding scheduling and assignment of service work
• Ensure timely and safe installation and servicing of products to meet customers' needs
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