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Senior Operations Manager

1 month ago

Rochester, New York, United States National Express LLC Full time
Job Title: General Manager

At National Express LLC, we are seeking a highly skilled and experienced General Manager to lead our customer service operations. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring the highest level of transportation safety, and driving business growth.

Key Responsibilities:
  • Develop and implement customer-centric strategies to drive business growth and improve customer satisfaction.
  • Lead a team of customer service representatives, ensuring they have the necessary skills and knowledge to provide exceptional service.
  • Collaborate with regional operations teams to ensure seamless service delivery and resolve customer issues.
  • Develop and manage budgets, ensuring financial goals are met while maintaining high-quality service standards.
  • Build and maintain strong relationships with customers, government agencies, and community organizations.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Identify and implement process improvements to enhance customer experience and operational efficiency.
Requirements:
  • Bachelor's degree in business administration, management, or a related field, or 10-12 years of comparable experience.
  • At least 3 years of supervisory experience and P&L oversight.
  • Proven ability to meet service delivery expectations, including customer and safety.
  • Ability to travel up to 10%.
  • Bi-lingual abilities a plus.
  • Knowledge of risk assessment, customer service best practices, and leadership and management techniques.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers and employees.