Senior Operations Manager
2 days ago
At National Express LLC, we are seeking a highly skilled and experienced General Manager to lead our customer service operations. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring the highest level of transportation safety, and driving business growth.
Key Responsibilities:- Develop and implement customer-centric strategies to drive business growth and improve customer satisfaction.
- Lead a team of customer service representatives, ensuring they have the necessary skills and knowledge to provide exceptional service.
- Collaborate with regional operations teams to ensure seamless service delivery and resolve customer issues.
- Develop and manage budgets, ensuring financial goals are met while maintaining high-quality service standards.
- Build and maintain strong relationships with customers, government agencies, and community organizations.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Identify and implement process improvements to enhance customer experience and operational efficiency.
- Bachelor's degree in business administration, management, or a related field, or 10-12 years of comparable experience.
- At least 3 years of supervisory experience and P&L oversight.
- Proven ability to meet service delivery expectations, including customer and safety.
- Ability to travel up to 10%.
- Bi-lingual abilities a plus.
- Knowledge of risk assessment, customer service best practices, and leadership and management techniques.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our customers and employees.
-
Senior Operations Manager
1 month ago
Rochester, New York, United States iRiS Recruiting Solutions Full timeSenior Processing Manager **Job Summary:** We are seeking a highly skilled Senior Processing Manager to lead our production activities and ensure efficient and profitable operations. As a key member of our team, you will provide work direction and supervision to production supervisors and employees, overseeing the daily management of various...
-
Senior Operations Manager
4 weeks ago
Rochester, New York, United States iRiS Recruiting Solutions Full timeJob Summary:We are seeking a highly skilled Senior Processing Manager to lead our production activities and ensure efficient and profitable operations.Key Responsibilities:Provide work direction and supervision to production supervisors and employees.Oversee the daily management of various departments to ensure compliance with company, regulatory, safety,...
-
Senior Manager of Engineering Operations
4 weeks ago
Rochester, New York, United States Bausch & Lomb Full timeJob SummaryBausch + Lomb is seeking a highly skilled and experienced Senior Manager of Engineering Operations to lead our manufacturing engineering team in Rochester, NY. As a key member of our site leadership team, you will be responsible for ensuring the efficient and effective operation of our manufacturing processes, identifying opportunities for...
-
Senior Plant Operations Manager
2 days ago
Rochester, New York, United States RED Rochester LLC. Full timeJob Title: Senior Plant Operator-Steam/ElectricJob SummaryRED Rochester LLC. is seeking a highly skilled and experienced Senior Plant Operator-Steam/Electric to join our team. As a key member of our operations team, you will be responsible for the safe and efficient operation of our high-pressure boilers, turbine generators, and associated systems.Key...
-
Senior Press Operator
1 day ago
Rochester, New York, United States Flower City Group Inc Full timeJob SummaryFlower City Group Inc is seeking a highly skilled Senior Press Operator to join our team. The ideal candidate will have a minimum of 3 years of experience in machine press operation and possess basic math skills.The successful candidate will be responsible for optimizing the profitability of the company by performing to the highest level of...
-
Senior Vice President of Operations
1 day ago
Rochester, New York, United States Strategic Resource Partners, Inc. Full timeJob SummaryStrategic Resource Partners, Inc. is seeking a seasoned Senior Vice President of Operations to lead our manufacturing operations across the US. This role requires a strategic thinker with a proven track record of driving operational excellence and aligning teams to business objectives.Key Responsibilities:Develop and implement operations...
-
Dining Services Manager
4 weeks ago
Rochester, New York, United States St. John's Senior Servi Full timeJob Title: Dining Service SupervisorSt. John's Senior Servi is seeking a highly skilled and experienced Dining Service Supervisor to join our team. As a key member of our dining services team, you will be responsible for overseeing the daily operations of our dining facilities, ensuring exceptional customer service, and maintaining a safe and healthy...
-
Senior Director of Operations
1 week ago
Rochester, New York, United States Cooper Connect Full timeSenior Director of OperationsAt Cooper Connect, we're seeking a highly skilled and experienced Senior Director of Operations to lead our team to success. As a key member of our leadership team, you will be responsible for delivering operational excellence, building high-performance teams, and driving profitability through process improvements.Your...
-
Bistro Operations Manager
4 weeks ago
Rochester, New York, United States SilverCrest Full timeJob OverviewShorewood Senior Campus is seeking a customer-service driven Bistro Manager to lead the front of the house operations.As a manager, you will hire, train, and schedule servers to ensure the highest level of service in the dining room.The ideal candidate will have at least one year of supervisor experience in a restaurant, food service, or...
-
Controller - Senior Management Position
2 weeks ago
Rochester, New York, United States Monroe Ambulance Full timeAbout Monroe AmbulanceMonroe Ambulance is a leading provider of pre-hospital care services, committed to delivering high-quality medical services to suburban and rural communities. With a strong focus on quality, passion, and integrity, the organization has established itself as a trusted partner in the healthcare industry.Job OverviewThe Controller is a...
-
Financial Operations Manager
3 weeks ago
Rochester, New York, United States Neighborworks Community Partners Westside Neighborhood Housing Services Full timeJob Overview:The Financial Operations Manager will be responsible for overseeing the financial operations of multiple business units. Reporting directly to the CEO, the Financial Operations Manager will play a critical role in financial planning, analysis, and reporting, as well as ensuring compliance with regulatory requirements.The ideal candidate will...
-
Senior Chemical Process Operator
3 weeks ago
Rochester, New York, United States Arxada Full timeJob Title: Senior Chemical Process OperatorArxada is a global leader in specialty chemicals, committed to solving the world's toughest preservation challenges through better science. We're seeking a highly skilled Senior Chemical Process Operator to join our team in Rochester, NY.Job Summary:The Senior Chemical Process Operator will be responsible for the...
-
Financial Operations Manager
21 hours ago
Rochester, New York, United States Pharos Systems International Inc Full timeFinancial Operations ManagerPharos Systems International Inc is a pioneer and global leader in the PrintOps industry. Our software platforms help global brands, higher-education institutions, and governments deliver a connected, user-centric, secure, streamlined, and modern print experience. With a commitment to innovation and sustainability, our products...
-
Senior District Manager
3 days ago
Rochester, New Hampshire, United States wm Full timeJob SummaryWe are seeking a highly skilled and experienced Senior District Manager to lead our Landfill Operations team in New Hampshire and Massachusetts. As a key member of our management team, you will be responsible for managing the financial performance and productivity of multiple Operating Units, including Solid Waste Landfills and Transfer...
-
Restaurant Operations Manager
3 weeks ago
Rochester, New York, United States Strategos Hire LLC Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Restaurant Manager to join our team at Strategos Hire LLC. As a Senior Restaurant Manager, you will be responsible for managing all restaurant functions during opening, mid, or closing shifts, ensuring a Gold Standard guest experience.Key ResponsibilitiesOperational ExecutionPerform Open /...
-
Accounting Operations Manager
3 weeks ago
Rochester, New York, United States CRH Plc. Full timeJob Title: Assistant ControllerThe Dolomite Group, a CRH Company, is seeking an experienced Assistant Controller to support the President, VP of Finance and Senior Management with the company's day-to-day accounting operations.Key Responsibilities:Oversee the accounting and payroll departments to ensure accurate and timely financial reporting.Manage...
-
Senior Billing Operations Manager
2 weeks ago
Rochester, New York, United States MVP Health Care Full timeJob OverviewMVP Health Care is seeking a highly skilled and experienced leader to oversee our premium billing and payment operations. As a key member of our team, you will be responsible for managing a multi-million dollar premium billing and payment operation, implementing best practices to ensure efficient balance collection, minimizing bad debt, and...
-
Senior Risk Management Specialist
3 weeks ago
Rochester, New York, United States Insight Global Full timeEnterprise Risk Management Senior AnalystInsight Global is seeking a seasoned Enterprise Risk Management Senior Analyst to join our team in Rochester, NY. This is a direct hire opportunity with the option to work in a hybrid remote environment.As a Senior Analyst for Enterprise Risk, you will be responsible for collaborating with key stakeholders at various...
-
Senior Risk Management Specialist
3 weeks ago
Rochester, New York, United States Insight Global Full timeEnterprise Risk Management Senior AnalystInsight Global is seeking a seasoned Enterprise Risk Management Senior Analyst to join our team in Rochester, NY. This is a direct hire opportunity with the option to work in a hybrid remote environment.As a Senior Analyst for Enterprise Risk, you will be responsible for collaborating with key stakeholders at various...
-
Senior IT Project Manager
4 weeks ago
Rochester, New York, United States TAJ Technologies Inc Full timeJob SummaryWe are seeking a highly experienced Senior IT Project Manager to lead our technology projects from initiation to delivery. The ideal candidate will have a strong background in project management, with a proven track record of delivering complex projects on time, within budget, and to the required quality standards.Key ResponsibilitiesLead projects...