Care Advisor Nurse-Call Center Specialist
2 days ago
Job Summary: We are seeking a highly skilled and compassionate Care Advisor Nurse-Call Center Specialist to join our team at Patient First. As a key member of our nurse call center, you will be responsible for providing exceptional patient care and support through comprehensive telephonic assessments and follow-up care.
Key Responsibilities:
- Perform comprehensive telephonic patient assessments and follow all Patient First policies and procedures.
- Follow established clinical protocols and guidelines, providing appropriate patient instructions according to the urgency of calls.
- Complete documentation of all communication with patients, physicians, staff, employer, or insurance companies in the patient medical record.
- Use, protect, and disclose patient Protected Health Information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Expedite emergency calls as needed.
- Help develop new members of the nurse call center.
Requirements:
- High school graduate or equivalent.
- State license as a registered nurse in good standing.
- Clinical experience with Patient First a plus.
- Utilization review and call center experience a plus.
- Computer skills and experience with Microsoft Word and Excel (required).
What We Offer:
Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary. If you are a compassionate and skilled nurse looking for a challenging and rewarding role, we encourage you to apply for this position.
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