Security Operations Center Lead
2 hours ago
The Security Operations Center Supervisor plays a critical role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. As part of Capital One's 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification.
Key Responsibilities- Lead a team of Security Operations Specialists and contract Watch Officers
- Collaborate with other Sentry supervisors to ensure knowledge sharing and manage schedules for coverage across shifts and centers
- Create engagement opportunities for teammates across and within shifts
- Review and provide feedback on Sentry training and develop learning opportunities
- Complete audits and quality assurance reviews of processes and procedures
- Continuously improve processes and escalate process gaps
- Stay up-to-date on current and emerging threats and trends across the Capital One footprint
- Coordinate communications and maintain critical system statuses in emergency situations
- Support project managers on new installs and projects involving security monitoring
- Support investigations of critical incidents across the Capital One footprint
- Bachelor's degree or military experience
- At least 2 years of experience managing people in an emergency operations center, security operations center, crisis, or call center setting
- At least 1 year of experience with Google for Business suite applications
- At least 3 years of experience managing people in an emergency/security operations center, crisis, or call center setting
- At least 1 year of experience with security technology systems and emergency communication operations
- At least 1 year of experience in intelligence gathering, assessment, and reporting
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Security Operations Center Supervisor
5 days ago
Glen Allen, Virginia, United States Capital One Full timeJob Title: Security Operations Center SupervisorThe Security Operations Center Supervisor plays a critical role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. This position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and...
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Security Operations Center Supervisor
2 days ago
Glen Allen, Virginia, United States Capital One Full timeJob Title: Security Operations Center SupervisorCapital One is seeking a highly skilled Security Operations Center Supervisor to join our team. As a key member of our 24/7/365 Security Operations Center (Sentry), you will play a critical role in safeguarding our people, customers, facilities, branches, cafes, and assets.Key Responsibilities:Lead a dedicated...
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Security Operations Center Supervisor
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Glen Allen, Virginia, United States Capital One Full timeJob Title: Security Operations Center SupervisorCapital One is seeking a highly skilled Security Operations Center Supervisor to join our team. As a key member of our 24/7/365 Security Operations Center (Sentry), you will play a critical role in safeguarding our people, customers, facilities, branches, cafes, and assets.Key Responsibilities:Lead a dedicated...
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