Security Operations Center Lead

2 hours ago


Glen Allen, Virginia, United States Capital One Full time
Job Summary

The Security Operations Center Supervisor plays a critical role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. As part of Capital One's 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification.

Key Responsibilities
  • Lead a team of Security Operations Specialists and contract Watch Officers
  • Collaborate with other Sentry supervisors to ensure knowledge sharing and manage schedules for coverage across shifts and centers
  • Create engagement opportunities for teammates across and within shifts
  • Review and provide feedback on Sentry training and develop learning opportunities
  • Complete audits and quality assurance reviews of processes and procedures
  • Continuously improve processes and escalate process gaps
  • Stay up-to-date on current and emerging threats and trends across the Capital One footprint
  • Coordinate communications and maintain critical system statuses in emergency situations
  • Support project managers on new installs and projects involving security monitoring
  • Support investigations of critical incidents across the Capital One footprint
Requirements
  • Bachelor's degree or military experience
  • At least 2 years of experience managing people in an emergency operations center, security operations center, crisis, or call center setting
  • At least 1 year of experience with Google for Business suite applications
Preferred Qualifications
  • At least 3 years of experience managing people in an emergency/security operations center, crisis, or call center setting
  • At least 1 year of experience with security technology systems and emergency communication operations
  • At least 1 year of experience in intelligence gathering, assessment, and reporting


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