Market Operations Manager

3 weeks ago


Severn, Maryland, United States Sam's Club Full time
Position Overview

Key Responsibilities:

Oversees and nurtures management opportunities across various facilities by recruiting, guiding, and establishing performance expectations for facility managers. Ensures accountability and fosters professional growth within the management team.

Attracts and retains top talent by advocating for human resource initiatives that align with business needs, promoting a diverse and high-performing workforce, and managing the leadership development framework.

Implements exemplary customer service standards throughout multiple locations by understanding customer needs and enhancing their experience, while empowering facility managers to uphold these standards.

Ensures adherence to company and legal policies across facilities by establishing and monitoring safety, operational, and compliance protocols, and providing guidance on executing strategic initiatives.

Drives operational excellence by holding management accountable, leading change initiatives, and assessing competitor strategies to identify improvement opportunities.

Enhances financial performance by preparing and analyzing financial reports, managing budgets, and advising on cost control measures.

Provides strategic direction by analyzing business objectives, developing actionable plans, and measuring outcomes to ensure alignment with company goals.

Develops strategies to attract and maintain a skilled workforce by identifying capability gaps, supporting mentorship, and facilitating succession planning.

Promotes a culture of integrity and ethics by embedding these values into all practices and supporting compliance with company standards.

Builds and leverages partnerships to achieve business objectives by engaging stakeholders in community outreach and initiatives.

Core Values:
Exemplifies company values, fostering a culture of accountability and commitment to community and sustainability. Embraces change with curiosity and resilience, driving continuous improvement and digital transformation.

Customer Focus:
Delivers business results while prioritizing customer needs and applying strategic thinking to all initiatives.

Diversity and Inclusion:
Supports initiatives that promote a diverse workforce and high-performing teams.

Talent Development:
Focuses on nurturing talent and recognizing contributions to foster a positive work environment.

At Sam's Club, we offer competitive compensation and a comprehensive benefits package that includes health coverage, retirement plans, and paid time off.

Minimum Qualifications:
5 years of experience in a supervisory role or 3 years as a Store Manager, with a strong background in managing teams with P&L responsibilities.

Preferred Qualifications:
Experience in facility maintenance, retail management, or operations.



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