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Market Operations Manager

2 months ago

Severn, Maryland, United States Sam's Club Full time
Position Overview

Key Responsibilities:

Oversees and enhances management capabilities across various facilities by recruiting, guiding, and developing facility managers. Establishes clear expectations and holds managers accountable for performance.

Attracts and retains top talent by supporting human resource initiatives, addressing staffing needs, and fostering a diverse and high-performing workforce.

Implements exemplary customer service standards across all locations, ensuring that customer needs are prioritized and met effectively.

Ensures adherence to company policies and legal regulations by monitoring compliance, implementing safety protocols, and overseeing operational quality.

Drives operational excellence by holding management accountable, leading change initiatives, and assessing competitor performance to identify improvement opportunities.

Manages financial performance by preparing and analyzing financial reports, overseeing budgets, and advising on cost control strategies.

Develops and communicates business strategies that align with customer needs and operational goals, ensuring resource requirements are met and outcomes are measured for success.

Fosters a skilled and engaged workforce by identifying capability gaps, supporting talent development, and promoting mentorship and succession planning.

Promotes a culture of integrity and ethics by embedding these values into all operational practices and supporting compliance initiatives.

Builds and leverages partnerships to achieve business objectives, engaging stakeholders in community outreach and strategic initiatives.

Core Values: Upholds company values, demonstrating accountability and commitment to community and sustainability. Embraces change with a growth mindset, supporting innovation and resilience.

Customer Commitment: Prioritizes customer satisfaction and integrates customer insights into all strategic planning.

Diversity and Inclusion: Drives initiatives that promote a diverse workforce and high-performing teams.

Collaboration: Cultivates strong relationships with team members and partners, fostering a collaborative work environment.

Talent Development: Focuses on developing talent and recognizing contributions, empowering associates to excel.

At Sam's Club, we provide competitive compensation and a range of benefits designed to support your well-being, including health coverage, retirement plans, and paid time off.

Minimum Qualifications:
5 years of experience in a supervisory role or 3 years as a Store Manager, with proven P&L responsibility.

Preferred Qualifications:
Experience in facility maintenance, retail management, or operations.