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Technical Systems Administrator

2 months ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Systems Administrator to join our team at Norwegian Cruise Line Holdings Ltd. The successful candidate will be responsible for providing technical support, design, and solutions to our enterprise systems and infrastructure.

Key Responsibilities
  • System Support and Maintenance
    • Install, customize, maintain, and implement system software, program product software, and virtual machine environments for our fleet and shoreside departments.
    • Monitor performance and reliability of operating systems and program products to improve computer systems utilization for maximum return on investment.
  • Application Management
    • Manage applications and activities with Napa, AMOS, and OASIS, as well as related systems such as E-Logs, BlackBart, QUICKETS, and Super-Play Mate.
    • Perform daily activities to support these systems, including query analysis, report development, business analysis, and first-level troubleshooting.
  • Server Administration
    • Provide level-2 support for server hardware, Windows operating systems, SAN/NAS environments, systems management, and virtualization systems.
    • Partner with 3rd party vendor support organizations to document and resolve complex technical problems, and to schedule and implement recommended maintenance updates.
  • Problem Resolution and Compliance
    • Oversee diagnosis and problem determination activities to resolve any technical problems that may occur.
    • Participate in the formulation and administration of systems standards and procedures.
    • Ensure that ship and related shoreside technical solutions are consistent within the overall corporate architectural direction.
  • Special Projects and Compliance
    • Schedule, monitor, and complete SOX-related audits, reports, and other activities.
    • Implement enterprise solutions and associated hardware for new-builds and system upgrades, including highly complex virtual machine environments.
  • Research and Development
    • Participate in the research, planning, and implementation of technical solutions that will meet related shoreside and shipside departments' present and future systems needs within the context of corporate needs and goals.
    • Manage special projects from design to implementation, assisting in the integration of technologies, and tracking of deliverables.
    Requirements
    • Education
      • Bachelor's Degree in Computer Science, Engineering, Business Administration, or a related field.
    • Experience
      • Minimum 4 years of experience in enterprise server support, technical infrastructure, and software support or development.
      • Minimum 2 years of experience in virtual environment support, construction, and maintenance.
      • Napa, AMOS, and OASIS experience is a plus.
      • Experience with cruise industry-related operations for shipside and shoreside and overall business application systems is preferred.
    • Skills and Competencies
      • Technical knowledge of server hardware, internal components, Windows server operating systems, virtual technologies, and SAN/NAS technologies.
      • Solid applied knowledge of Oracle Database Server and application server methodologies.
      • Basic knowledge of integration with third-party systems, including property management systems, point of sale, interactive TV, phone PBX, door lock management, crew management, inventory, weight and balance, and casino systems.
      • Extensive knowledge in troubleshooting hardware errors to identify potential solutions and assess them for both technical feasibility and business suitability.
      • Ability to independently handle project management, operations, and applications design, network design, implementation, and support, monitoring applications, documentation, and production support.
      • Excellent written and verbal communications skills to work with internal business owners and vendors on system specifications, requirements, and recommendations.
      • Interpersonal skills to work effectively in a team-based environment.
      • Ability to be on call via email or phone to support shipside enterprise system issues.
      • Ability to travel on very short notice to resolve issues onboard.
      • Strongly preferred ability to acquire and maintain a valid Transport Worker Identification Credential (TWIC) card along with a Miami Seaport security access card.
      • Ability to travel to domestic and international locations on average 20-25% of time.
    • Certifications and Licenses
      • VCP, MCSA, MCTS, or MCSE preferred.