Technical Systems Administrator
4 weeks ago
Job Summary
The University of Miami seeks a highly skilled Technical Systems Administrator to join its Digital Transformation and Ancillary Applications team. As a key member of this high-performing team, the successful candidate will be responsible for managing and running complex technical projects, working closely with senior functional and technical team members, and delivering robust, secure, leading-edge technology solutions.
Key Responsibilities
- Monitor system performance and integrations to identify issues and escalate to the proper channels for review and resolution.
- Engage with the community of users by providing support, training, moderating user-generated content, creating community content, and escalating any issues to the appropriate internal teams.
- Work as part of an Agile team to deliver high-quality solutions, demonstrating Agile behaviors that emphasize collaboration, delivery, reflection, and improvement.
- Facilitate scrum and Agile to the larger team by ensuring methodologies and frameworks are followed.
- Guide others to understand scrum and Agile values, principles, and practices to help ensure projects are implemented according to requirements.
- Create detailed work items that include user stories, acceptance criteria, tasks, assets, and test scripts.
- Plan and facilitate requirements sessions with stakeholders to capture business use cases, document requirements, and translate into system specifications.
- Conduct technical reviews and walk-throughs of IT design documentation with development and design team members.
- Work in conjunction with senior team members to identify resources based on the magnitude and necessity of the project, ensuring adequate communication is maintained between administrators and stakeholders regarding project status and priorities.
Requirements
- Bachelor's degree in a relevant field.
- Salesforce System Administrator Certification (preferred).
- Marketing Cloud Administrator (preferred).
- CRM, system configuration, business analysis, project management, process improvement.
- Working knowledge of Salesforce Service Cloud, Marketing Cloud, and Agile Accelerator (preferred).
What We Offer
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Full-time staff position available.
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