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Customer Support Specialist

2 months ago

Rancho Cucamonga, California, United States Domino's Franchise Full time
Position Overview

The Customer Service Representative plays a vital role in ensuring customer satisfaction and operational efficiency. This position involves various responsibilities that contribute to the overall success of the business.

Key Responsibilities

1. **Equipment Operation**: Utilize all necessary equipment effectively.
2. **Inventory Management**: Stock ingredients from delivery areas to storage and work areas, including walk-in coolers.
3. **Order Processing**: Receive and manage telephone orders promptly.
4. **Inventory Control**: Conduct inventory checks and complete related documentation.
5. **Facility Maintenance**: Maintain cleanliness of equipment and the facility on a daily basis.

Training and Development

Orientation and on-the-job training will be provided to ensure proficiency in all tasks.

Communication Skills

Strong written and verbal communication skills are essential for processing orders effectively, both over the phone and in person.

Essential Skills

1. **Mathematical Proficiency**: Ability to perform basic arithmetic operations accurately and efficiently.
2. **Order Entry Skills**: Proficient in entering orders using a computer keyboard or touch screen.
3. **Motor Coordination**: Capable of making precise movements with speed and accuracy.

Work Environment

**Exposure to:**
- Varied weather conditions during outdoor tasks.
- In-store temperatures ranging from cool to warm.
- Potential fumes and dust from food preparation.

**Sensing Requirements:**
- Ability to communicate effectively and perceive visual details.

**Temperament Requirements:**
- Ability to manage stress, work independently and collaboratively, and meet quality standards.

Physical Requirements

Most tasks are performed while standing, with walking generally limited to short distances. Team members may need to lift and carry items weighing up to 50 pounds.

Driving Responsibilities

Deliver products within a designated area, requiring navigation of various environments.

Climbing and Hand Tasks

Occasional climbing may be necessary for maintenance tasks, and hand coordination is crucial for various activities throughout the day.

Tools and Equipment

Team members will utilize various tools including computers, telephones, and food preparation equipment.

Qualifications

All information will be kept confidential according to EEO guidelines.