Branch Manager

3 days ago

Osage Beach, Missouri, United States MidAmerica Bank Full time
Job Summary

Mid America Bank is seeking a highly skilled and experienced Branch Manager to join our team. As a key member of our management and leadership team, you will be responsible for overseeing the operations and sales functions of a branch, delivering exceptional customer service, and leading a team of professionals to achieve business objectives.

Key Responsibilities
  • Ensure the branch is open and ready to conduct business each business day
  • Train, schedule, and assign work for subordinate branch personnel
  • Meet with branch staff regularly to organize sales efforts, communicate procedural changes, and resolve issues to optimize branch performance and employee engagement
  • Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to ensure it is being used according to company policy; notify Human Resources when an employee requests or may require an extended leave of absence; conduct performance reviews; prepare disciplinary documentation when appropriate; and complete the necessary paperwork and process when hiring or terminating an employee
  • Assist in recognizing and inspiring future talent
  • Maintain working knowledge of all bank products, open new accounts, and accurately run transactions for all personal and business banking products
  • Ensure the branch balances all transactions at the close of each business day; assist tellers and others with balancing problems and authorize over/short adjustments; conduct surprise audits necessary to verify accuracy of teller balances
  • Ensure branch ATM is serviced and operational during business hours and is balanced regularly
  • Make regular business development calls to solicit new business or improve services to existing customers
  • Answer customers' basic and complex inquiries about their accounts; interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
  • Responsible for general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
  • Represent the bank at various civic and community functions
  • Maintain current employee information in the Disaster Recovery Plan
  • Meet all deadlines of any assigned training and ensure your team meets their assigned training deadlines as well
  • Other duties as assigned by supervisor
Qualifications and Education Requirements
  • High School Diploma or equivalent with additional business-related training
  • At least five (5) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
  • This job requires skills needed in a typical office environment, including computer skills, communication skills, organizational skills, and utilization of office equipment
Knowledge, Skills, and Abilities
  • Basic Computer Skills - Using computers to program, set up functions, enter data, or process information
  • Obtaining Information - Observing, receiving, and otherwise acquiring information from all relevant sources
  • Decision Making and Solving Problems - Analyzing information to choose the best solution and solve problems
  • Communicating, Speaking, and Active Listening with Supervisors, Peers, Subordinates, and Customers - Providing information to supervisors, co-workers, subordinates, and customers by telephone, in written form, email, or in person
  • Comprehension and Critical Thinking - Understanding work-related documents and using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Planning and Organizing - Setting clear objectives, establishing courses of action, and organizing time to accomplish objectives on or ahead of schedule in an orderly fashion
  • Initiative - Ability to work independently and complete tasks with limited guidance or instruction
  • Customer Service - Interacting with customers, understanding customer needs, and explaining service options to customers in a friendly, helpful, and patient manner
  • Confidentiality - Maintaining the privacy of sensitive information, both customer data and bank data
  • Compliance with Policies, Procedures, and Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
  • Attention to detail - Accuracy in following procedures and instructions and producing quality work
  • Multitasking - Working on many problems and tasks at the same time
  • Adaptability - Interpreting, learning, and responding to instructions and direction related to new situations and procedures
  • MATH Skills - Addition, Subtraction, Multiplication, Division
  • Ability to count US currency
  • Leading and Managing Subordinates - Managing, motivating, and guiding staff in the completion of tasks efficiently and effectively
  • Strategic Planning - Ability to develop and implement strategic plans to reach the goals of the organization
  • Analytical Skills - Evaluating performance and anticipating changes

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