Branch Manager
14 hours ago
The Branch Manager is responsible for leading the branch team in providing exceptional service to our members. This role requires a strong understanding of credit union products and services, as well as the ability to coach and develop staff to meet or exceed sales and service goals.
Key Responsibilities:- Lead the branch team in daily operating functions
- Supervise branch staff, including Assistant Branch Manager, Lead Teller, MSRs, and Tellers
- Serve as a liaison between the member and the credit union by responding to member requests, problems/concerns in a timely and professional manner
- Cultivate and maintain solid member relationships through service excellence, identifying and anticipating member needs and making product recommendations
- Lead sales and service initiatives and on-boarding efforts
- Coach staff on service excellence, referrals, and branch goals
- Conduct sales meetings and lead by example
- High School education or equivalent
- Minimum of 3-5 years of related experience within a financial setting
- Familiar with Credit Union products and services
- Extensive knowledge of Credit Union policies and processes; awareness of Credit Union vision and long-term goals; knowledge of duties and responsibilities of Member Service Representatives and Assistant Branch Manager
- Acceptable credit rating and criminal background check
- NMLS Certification within 30 days of hire
- Integrity
- Be Bold
- Communication
- Diversity
- Innovation
- It's On Me
- One Team
This job description is not an all-inclusive list of the responsibilities, skills, working conditions, or essential functions of this job. Management reserves the right to modify, add, or remove essential functions as business needs warrant. BayPort Credit Union is an EEO/AA employer and maintains a drug-free workplace. We reserve the right to perform pre-employment substance abuse testing.
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