Branch Manager
1 day ago
We are seeking a highly skilled and experienced Branch Manager to join our team at Johnstone Supply. As a Branch Manager, you will be responsible for managing the customer experience, branch team, and business operations to drive sales growth and profitability.
Key Responsibilities
- Develop and implement strategies to ensure customers receive prompt and professional service, both in person and over the phone.
- Work closely with the Outside Account Managers to determine customer needs, develop sales programs, and implement promotions.
- Build strong relationships with customers to establish win-win partnerships and increase sales.
- Maintain a clean and organized showroom, warehouse, and exterior of the facility to ensure a positive customer experience.
- Resolve customer complaints and disputes in a timely and professional manner.
Branch Team Management
- Establish and communicate performance expectations to all branch team members and ensure they are met through regular monitoring and feedback.
- Provide regular training and development opportunities to ensure team members have the knowledge and skills needed to perform their jobs.
- Ensure adequate staffing levels to meet business needs and maintain a safe working environment.
- Comply with all company employment policies and applicable state and federal employment laws.
Business Operations
- Establish and implement operating plans and budgets to meet sales and profitability goals.
- Manage branch inventory to ensure security, accuracy, and ability to meet customer product requirements.
- Oversee warehouse and delivery operations to ensure accurate and on-time delivery of product.
- Control branch operational costs to ensure overall branch profitability.
Why Join Our Team?
We offer a competitive pay package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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