Program Manager WAP Weatherization

1 week ago

Hartford, Connecticut, United States Community Renewal Team Full time
Program Manager WAP Weatherization

We are seeking a highly skilled and experienced Program Manager to lead our Weatherization Assistance Program (WAP) team. As a key member of our organization, you will be responsible for managing all aspects of the WAP service delivery and program development, including staff management, contractor supervision, and compliance with program guidelines.

Key Responsibilities:
  • Actively contribute to program planning and monitoring, ensuring compliance with agency and contract requirements.
  • Supervise and train program personnel, including program specialists, coordinators, contractors, and auditors, on procedures and policies related to the WAP Weatherization Program.
  • Comply with all funding and reporting requirements, ensuring accurate and timely submission of reports.
  • Provide management, direction, and role modeling behavior to staff, promoting high professional standards.
  • Approve assigned work orders to subcontractors, ensuring fair disbursement of work and adherence to program guidelines.
  • Determine if remediation work is required on work sites, ensuring compliance with program standards.
  • Implement policies and procedures regarding staff supervision, customer file monitoring, and community outreach.
  • Assist in the supervision, training, monitoring, performance evaluations, and scheduling of all WAP staff.
  • Collaborate with others to maintain staff and facility safety and security.
  • Develop community resources, community outreach, community service, and educational components of the program.
  • Address incidents and situations in accordance with CRT WAP Weatherization policies.
  • Review and revise WAP contracts and program budgets with purchasing and finance.
  • Meet with funders' representatives on a regular basis to discuss various topics.
  • Provide regular reporting as requested by senior management.
  • Ensure grant program spending is in compliance with DOE policy.
  • Maintain a network of qualified subcontractors and distribute work on a merit-based system.
  • Develop and implement sales and marketing strategies to maximize production within the department's P&L program(s).
  • Participate in, retain, and incorporate training as required.
  • Provide effective customer service, including greeting, receiving, and addressing customers with respect and dignity.
  • Provide comments and recommendations regarding program/departmental policies, procedures, and practices.
  • Perform all other duties as assigned and relative to special programs/projects as required.
Requirements:
  • Bachelor's degree preferred.
  • Minimum 5 years of experience in weatherization or a related industry required.
  • Strong operations management skills with 2 years in a supervisory capacity required.
  • Solid written and oral communication skills, with the ability to communicate effectively with a diverse population.
  • Superior organizational skills and the ability to manage multiple projects and priorities.
  • Proficiency in databases and MS Office Suite.
  • Knowledge of profit and not-for-profit funded weatherization programs and community resources required.
  • BPI (Business Performance Institute) Building Envelope Certification preferred.
  • Valid driver's license and personal vehicle required.
ADA Compliance:

Tasks involve sedentary to light work, involving some reaching, handling, fingering, and/or feeling of objects and materials. Some tasks require visual perception and discrimination. Some tasks require oral communication ability. Tasks are regularly performed without exposure to adverse environmental conditions.

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