Current jobs related to Senior Technical Solutions Specialist - Atlanta, Georgia - CareStream Dental LLC

  • Senior IT Business Solutions Expert

    2 weeks ago

    Atlanta, Georgia, United States Turnbridge Technical Solutions Full time

    Job OverviewTurnbridge Technical Solutions is seeking a highly skilled ERP Senior Business Analyst to provide technical expertise and consultation on Workday configurations, system upgrades, and business processes.Key Responsibilities:Develop and implement Workday configurations and processes within Finance, Supply Chain, or HR domainsProvide ongoing...

  • Senior Technical Solutions Architect

    2 weeks ago

    Atlanta, Georgia, United States Global Channel Management Full time

    Job DescriptionGlobal Channel Management is seeking a highly skilled Senior Technical Solutions Architect to lead our technical proposal efforts. The ideal candidate will have a strong background in leading and writing technical proposals for government contracts, with a minimum of 3-5 years of experience.Key Responsibilities:Own the technical response in...

  • Senior Application Specialist

    2 weeks ago

    Atlanta, Georgia, United States Element Solutions Full time

    Job Title: Senior Application SpecialistAt Element Solutions Inc, we are seeking a highly skilled Senior Application Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support and expertise to our customers in the flexography industry.Key Responsibilities:Provide technical support and expertise...

  • Senior Technical Business Analyst

    2 weeks ago

    Atlanta, Georgia, United States Shakti Solutions Full time

    Job Title: Senior Technical Business AnalystWe are seeking a highly skilled Senior Technical Business Analyst to join our team at Shakti Solutions.Key Responsibilities:Provide technical expertise to business stakeholders to identify and analyze business requirements.Develop and maintain technical solutions to meet business needs.Collaborate with...

  • Senior Technical Solutions Specialist

    2 months ago

    Atlanta, Georgia, United States Selby Jennings Full time

    About the RoleWe are seeking a highly skilled Solutions Engineer to join our team at Selby Jennings. As a Solutions Engineer, you will play a critical role in designing, implementing, and optimizing software solutions that address complex challenges for our banking clients.Key ResponsibilitiesDesign & Implement Solutions: Create and deploy tailored software...

  • Technical Solutions Specialist

    7 days ago

    Atlanta, Georgia, United States Crawford Thomas Recruiting Full time

    Job Title: Technical Solutions SpecialistPurpose:Gathering and distilling client technical requirementsArchitecting and proposing solutions to achieve project objectivesEngaging and managing SME and large enterprise projectsCoordinating and communicating project deliverables with relevant stakeholdersRefining and motivating for feature requests and/or...

  • Senior Solutions Architect

    2 weeks ago

    Atlanta, Georgia, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Senior Solutions ArchitectAt Futran Tech Solutions Pvt. Ltd., we are seeking a highly experienced Senior Solutions Architect to lead our technical teams in designing and implementing cutting-edge solutions for our clients. The ideal candidate will have a strong background in architecture and solutioning, with a focus on 5G/4G technologies and...

  • Senior Technical Solutions Architect

    2 weeks ago

    Atlanta, Georgia, United States Metric5 Full time

    About the RoleMetric5 is a rapidly growing firm in the Federal market, driven by the energy and excellence of our team. We are seeking a skilled Senior Technical Solutions Architect to join our growth team.The ideal candidate will provide technical leadership and written support for the pursuit of new work, reflecting Metric5's capabilities, as well as...

  • Technical Support Specialist

    7 days ago

    Atlanta, Georgia, United States TekStream Solutions Full time

    Desktop Support Role at TekStream SolutionsTekStream Solutions is seeking a skilled Desktop Support Specialist to provide technical assistance to our team. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support SpecialistUS Tech Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular...

  • Technical Support Specialist

    1 month ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support Specialist Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at US Tech Solutions. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software,...

  • Senior Network Automation Solutions Specialist

    2 weeks ago

    Atlanta, Georgia, United States Gluware, Inc. Full time

    Job Title: Senior Network Automation Solutions SpecialistAbout the Role:We are seeking a highly skilled Senior Network Automation Solutions Specialist to join our team at Gluware, Inc. As a key member of our sales team, you will be responsible for working with customers to solve complex network automation challenges. Your expertise in network architectures,...

  • Technical Support Specialist

    7 days ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at US Tech Solutions. As a Technical Support Specialist, you will provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support Specialist Job Summary: We are seeking a skilled Technical Support Specialist to provide technical assistance to our clients. Key Responsibilities: * Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity. *...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Description:US Tech Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.Key...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States HighCloud Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at HighCloud Solutions. As a Technical Support Specialist, you will be responsible for overseeing IT systems, performing upgrades and fixes, and providing training and support as needed.Key Responsibilities:Maintain essential IT...

  • Presales Engineer

    7 days ago

    Atlanta, Georgia, United States Motorola Solutions Full time

    Job SummaryThe Presales Engineer will be responsible for managing presales opportunities and implementing identified projects for Motorola Solutions. This will involve all stages of the project, from scope definition to final close, and will require the management of technical solutions, customer requirements, and expectations.Key ResponsibilitiesDevelop and...

  • Technical Support Specialist

    6 hours ago

    Atlanta, Georgia, United States TekStream Solutions Full time

    Provide Exceptional Support for TekStream SolutionsTekStream Solutions is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing onsite technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment.Your Key...

  • Senior Technical Specialist

    4 weeks ago

    Atlanta, Georgia, United States AT&T Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Mobility Core and Network Services (MCANS) team as a Senior Specialist Member of Technical Staff. This is an exciting opportunity to work on the design, architecture, and delivery of advanced Mobility Core network functions and Network Services applications.Key...

  • Senior Operations Research Scientist

    2 weeks ago

    Atlanta, Georgia, United States Expert Technical Solutions Full time

    Job Title: Senior Operations Research ScientistExpert Technical Solutions is seeking a highly skilled Senior Operations Research Scientist to join our Data and AI team in Atlanta, GA. As a key member of our team, you will collaborate with product managers, engineers, and clients to develop and deploy advanced optimization models that drive business value.Key...

Senior Technical Solutions Specialist

2 months ago

Atlanta, Georgia, United States CareStream Dental LLC Full time
Job Overview

POSITION SUMMARY

The Technical Solutions Specialist (TSS) serves as a dedicated resource to deliver advanced technical assistance to Carestream Dental clients, field teams, dealers, and third-party partners. The primary objective is to reduce customer impact by swiftly addressing incidents or requests upon escalation, ensuring the continuity of business operations. This role also encompasses the training of Remote Support and Field personnel to enhance first contact resolution rates. As part of a collaborative team, the TSS engages in Root Cause Analysis (RCA) to identify problem trends and proactively implement solutions.

GENERAL REQUIREMENTS

  • Demonstrated ability to make independent decisions using sound judgment and situational analysis.
  • Proficient understanding of DICOM protocols and computer networking, with awareness of current IT infrastructure and systems. Relevant network certifications such as A+ or Net+ are advantageous.
  • Competence in Microsoft Word and Excel.
  • Ability to visualize concepts and rapidly assimilate new information and terminology.
  • Strong skills in problem analysis, multitasking, organization, data collection, and record management.
  • Proven capability to establish effective working relationships.
  • Ability to solve problems and provide immediate solutions.
  • Exceptional written and verbal communication skills in English, with superior customer service and interpersonal skills (additional languages are a plus and may be required based on geography).
  • Advanced technical expertise in assigned products and operating systems.
  • General knowledge of database theory, distributed computing architecture, storage technologies, and networking.
  • Experience in technical document writing.
  • Awareness of potential business impacts and understanding of radiological and dental customer operations and workflows.
  • Possession of a valid driver's license with a clean driving record.
  • Willingness to utilize personal vehicle for service calls and travel as necessary.
  • Availability for 24/7 on-call support.

KEY RESPONSIBILITIES

  • Deliver professional, courteous, and prompt escalated technical support to both internal and external clients, acting as the primary technical contact throughout the incident lifecycle.
  • Identify and log incidents, researching and resolving complex customer issues in a timely manner in accordance with company standards.
  • Categorize incidents and initiate Requests for Change (RFC) when necessary.
  • Collaborate with the team to perform RCA and contribute data for trending defect rates.
  • Dispatch parts and field engineers while balancing cost reduction and customer satisfaction objectives.
  • Conduct on-site activities as required and document issues and resolutions thoroughly in the CRM.
  • Communicate with internal and external stakeholders regarding escalated support issues.
  • Participate in annual events such as trade shows and training sessions as needed.
  • Travel internationally for training related to product launches and certifications.
  • Troubleshoot equipment and software issues to determine root causes and provide actionable information for defect correction.
  • Create and disseminate knowledge for distribution, updating Remote Support and Field teams on new findings.
  • Develop and maintain training materials for field and remote support personnel.
  • Manage multiple priorities and objectives effectively.
  • Engage in international conference calls with manufacturing and R&D teams to escalate defects and represent Global Service.
  • Provide input for new products and features, ensuring usability and supportability.
  • Maintain and manage internal labs, inventory, tools, and equipment.
  • Proactively report any potential risks related to data integrity and service interruptions.
  • Conduct all business with integrity and professionalism, adhering to ethical standards.

EDUCATION

Bachelor's Degree in Electrical, Computer, Mechanical, or Industrial Engineering, or an equivalent engineering program. An associate degree may be accepted with extensive relevant experience or military training.

DESIRED QUALIFICATIONS

  • Fluency in French, Spanish, or Portuguese.
  • Proficient knowledge of medical x-ray systems and ITIL v3.
  • Six Sigma Green or Black Belt Certification.
  • Three years of field service engineering experience in medical/dental imaging, preferably with CT systems.
  • Experience with Citrix configurations and troubleshooting cloud networks.
  • SQL experience, including database queries and migrations.
  • Familiarity with design software such as Exocad and Dental Wings.
  • Experience in custom abutment and denture design.