General Manager

3 weeks ago

San Francisco, California, United States Hard Rock International Full time

Job Summary:

The General Manager is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock's business objectives.

Key Responsibilities:

  • Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock's brand standards and core values.
  • Attain a level of top-line sales performance that ranks as #1 in your market place competitive.
  • Communicate a clear direction to your team by understanding the business' strengths, weaknesses and opportunities.
  • Empower your team with a consistent mission regarding cafe goals to achieve desired results.
  • Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
  • Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
  • Champion change, ensuring all local and company initiatives are implemented successfully.
  • Foster an environment of customer advocacy in which all team members put the guest first in every interaction.
  • Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking.
  • Be responsive and hospitable to guest feedback from all sources, including social media and other channels.
  • Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
  • Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
  • Actively nurture your team's development and advancement along well-defined career paths.
  • Consistently demonstrate that you have an enduring passion for your own continuous learning and professional development.

Qualifications:

  • Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
  • Bachelor's Degree in HRM or Culinary preferred.
  • Strong leadership and interpersonal skills.
  • Must possess strong communication and listening skills, excellent speaking, reading and writing.
  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
  • Multiple language abilities a plus, fluency in English required.
  • Genuine enthusiasm and aptitude for serving people.
  • Excellent verbal and written communication skills.
  • High level of business acumen and common sense.
  • Demonstrates strong problem solving skills through ability to diagnose and implement solutions.

Physical Demands:

  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Ability to travel via auto or airplane for long periods of time.

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