Customer Service Supervisor
2 weeks ago
We are seeking a skilled Customer Service Supervisor to oversee the daily operations of our branch and lead our team to achieve strategic goals.
Job SummaryThe Customer Service Supervisor will be responsible for coordinating the daily functions of warehouse personnel and processes, maintaining inventory, and ensuring accuracy of shipping and receiving of supplies/parts. This role will also involve managing warehouse movement of all materials within the warehouse and ensuring compliance with safety protocols.
Key Responsibilities- Coordinate daily warehouse operations and supervise warehouse personnel
- Maintain accurate inventory levels and ensure timely delivery of supplies/parts
- Manage warehouse movement of all materials and ensure compliance with safety protocols
- Assist customers via phone and respond to correspondence via phone, fax, mail, and email
- Provide training and guidance to team members as needed
- Consult with internal technical experts and ensure executive authorization for material expenditures
- Motivate team to ensure high levels of customer service
- Approve funds for concessions and report on a weekly basis
- Ensure all escalated calls or emails to senior management are handled and communicated appropriately
- 4+ years of experience in a customer service or operations role
- 2+ years of experience in a lead or supervisory role
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication and leadership skills
- Ability to prioritize and problem-solve
- Strong analytical and technical skills
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates.
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