Customer Experience Coordinator

4 days ago


Everett, Pennsylvania, United States WEIS LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient shopping experience for our customers.

Key Responsibilities

Direct the flow of customers through the Front End, ensuring sufficient checkouts are open to properly and efficiently service customers.
Monitor breaks and lunches to ensure customer service is not interrupted.
Smile and greet customers, answer customer questions, and help resolve customer concerns promptly in a polite and professional manner.
Enforce security and cash control procedures to identify and prevent losses.
Assist cashiers with getting change, checking prices, voids, refunds, etc.
Conduct unannounced audits on cashiers.
Monitor the performance of cashiers and lot attendants and provide feedback to management.
Participate in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers.

Requirements

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED).
No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Why Work for Weis Markets?

Weis Markets is a dynamic and growing company that values its employees and provides opportunities for career advancement. We offer a competitive salary and benefits package, as well as a fun and supportive work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.
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