Customer Experience Lead

5 days ago


Everett, Massachusetts, United States All Ways Caring HomeCare Full time

About All Ways Caring HomeCare

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We are a leading provider of home care services, dedicated to delivering quality and compassionate care to individuals in need. Our team is seeking a skilled Customer Service Manager to oversee the delivery of exceptional customer experiences and manage our caregiving staff.

The ideal candidate will have experience in managing teams, prioritizing tasks, and ensuring seamless communication with clients, caregivers, and referral partners. As a key member of our leadership team, you will play a vital role in driving business growth, improving client satisfaction, and maintaining high standards of quality care.

About the Job

This position requires a highly organized and detail-oriented individual who can manage multiple priorities and deadlines. You will work closely with our leadership team to develop and implement strategies to improve client satisfaction and drive business growth.

Key Responsibilities

  • Develop and implement effective plans to improve client satisfaction and drive business growth
  • Manage a team of caregivers, providing guidance and support to ensure exceptional client experiences
  • Collaborate with referral partners to build strong relationships and drive business growth
  • Maintain accurate records and reports to track client satisfaction, caregiver performance, and operational metrics

Requirements

  • Bachelor's degree in Business Administration, Nursing, or related field preferred
  • Proven experience in team management, customer service, and sales/marketing
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients, caregivers, and referral partners
  • Ability to work independently and as part of a team, with a focus on results-oriented decision making

What We Offer

  • Competitive hourly rate: $23.00-$25.00
  • Ongoing training and development opportunities
  • Tuition reimbursement program
  • Retention and referral bonuses
  • Benefits package, including medical, dental, and vision coverage
  • 401(k) plan with company match


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