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Service Engineer

2 months ago

New Orleans, Louisiana, United States Kongsberg Gruppen Full time
Position Overview:
An exciting opportunity has emerged for a Field Engineer specializing in Control Systems. As a pivotal member of our team, you will be tasked with the maintenance and support of propulsion control systems provided by Kongsberg Maritime.

Key Responsibilities:
  • Conduct both preventative and corrective maintenance on Kongsberg control systems.
  • Interpret technical drawings and control system architectures.
  • Demonstrate proficiency in PC skills, including networking and troubleshooting.
  • Utilize multimeters and software tools for diagnosing communication or loop errors.
  • Possess a solid understanding of Power Management Systems, generators, and governor control functionalities.
  • Work with AC/DC electrical motors and modify control logic as necessary.
  • Familiarize yourself with various communication protocols (CAN, 232, 422, 485, TCP/IP, etc.).
  • Complete and submit timesheets and expense reports promptly.
  • Take ownership of assigned cases and service trips.
  • Propose enhancements to our products and communicate needs to the Service Manager or product department.
  • Offer proactive suggestions to clients regarding available upgrades and new products during onboard visits.
  • Implement actions to mitigate errors in our deliveries and after-sales services.
  • Assist Aftermarket Sales with aftersales quotations.

Qualifications and Skills:
  • Bachelor's degree in Electrical, Electronics, Electromechanical, or Computer Engineering, or equivalent industry/military training.
  • Understanding of general Electrical/Electronic control system principles, including PID controllers and communication protocols.
  • Ability to produce and interpret technical documentation effectively.
  • Experience troubleshooting low voltage electrical components and using multimeters.
  • Familiarity with PLC/SCADA systems and their architecture is highly desirable.
  • Strong customer service orientation.
  • Ability to perform under pressure and maintain effective communication skills in English.
  • Proficient in Microsoft 365 applications.
  • Possess a valid Passport and authorized to work lawfully in the US without company sponsorship.
  • Willingness to travel on short notice, including after hours, weekends, and holidays, both locally and internationally.

Personal Attributes:
  • Demonstrate initiative and accountability for results.
  • Ability to influence and persuade others effectively.
  • Commitment to adhering to company policies and executing plans with determination.
  • Strong analytical skills to resolve complex issues.
  • Clear and structured communication style.
  • Team-building capabilities.
  • Willingness to assist in workshop projects as needed.

Work Environment:
This position may be based in various locations, offering a dynamic work atmosphere with opportunities for growth and development.

Compensation and Benefits:
We offer competitive compensation packages, comprehensive health and welfare benefits, including fully subsidized dental and vision coverage, and a robust employer match program. Our culture promotes flexibility with Paid Time Off and fosters career advancement opportunities.

Kongsberg Maritime is committed to pioneering technology for a sustainable future. Our integrated solutions advance the maritime industry and address our customers' most challenging issues. With a presence in 35 countries and a workforce of 2300 employees, we are dedicated to delivering exceptional service and support throughout the operational lifetime of our installations.