Field Service Specialist

1 week ago


Indianapolis, Indiana, United States RX2 Solutions Full time
POSITION: Field Service Technician
EMPLOYMENT TYPE: Direct Hire
WORK ARRANGEMENT: Onsite with travel required

We are seeking a dedicated Field Service Technician to enhance our operations at RX2 Solutions.
This role involves significant travel for the installation, servicing, and commissioning of shot blasting machinery. The successful candidate will ensure exceptional customer service, driving service excellence that fosters customer satisfaction and loyalty, while also contributing to the company's profitability.

KEY RESPONSIBILITIES
  • Provide technical support and service during field visits and calls by assessing system needs, diagnosing issues, and troubleshooting technical problems.
  • Respond promptly to client inquiries via technical service communications.
  • Execute the installation of new equipment and oversee on-site start-ups.
  • Maintain customer confidentiality by safeguarding service details.
  • Develop and manage daily work schedules.
  • Plan travel itineraries effectively.
  • Establish strong relationships with clients by recommending system enhancements, identifying solutions, and addressing concerns.
  • Document installation and service activities through comprehensive reports and logs.
  • During downtime, assist in the Assembly Department with the construction of new machinery as needed.
  • Foster positive client relationships.

REQUIREMENTS
  • High School Diploma or GED is mandatory.
  • A minimum of 2 years of experience in a service-related role.
  • Proficiency in electronics and mechanical systems is essential.
  • Familiarity with PLCs is required.
  • Ability to troubleshoot, repair, and test equipment effectively.
  • Flexibility to work varied shifts and adapt to changing schedules.
  • Capability to work independently with minimal supervision.

EOE STATEMENT
RX2 Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or any other characteristic protected by law.

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