Medical Office Coordinator

4 weeks ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
{"title": "Patient Service Representative", "subtitle": "Support the Service Area", "content": "

We are seeking a Patient Service Representative to join our team at Northwestern Memorial Healthcare. As a key member of our service area, you will be responsible for providing exceptional customer service to patients and guests.

Responsibilities:

  • Communicate with patients and guests, including greeting them upon arrival and confirming their identity.
  • Complete check-in/out functions as directed.
  • Confirm and update patient identification and demographic/insurance information.
  • Complete patient registration as needed.
  • Obtain patient consents/authorizations.
  • Collect co-payments, past due balances, and point of service payments.
  • Post payments, process billing information, and perform end-of-day cash drawer closing.
  • Keep the waiting area clean and comfortable.
  • Inform patients of any delays or changes in appointment status.
  • Schedule appointments as necessary.

Qualifications:

  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years of experience in a customer service position.

Additional Information:

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

", "company": "Northwestern Memorial Healthcare"}

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