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Regional Liaison Coordinator

2 months ago

Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Summary

Tempus Unlimited Inc. is seeking a highly skilled Regional Liaison to join our team. As a Regional Liaison, you will serve as a key point of contact for consumers, participants, and caregivers, providing support and assistance with inquiries and issues related to our programs and services.

Key Responsibilities
  • Provide exceptional customer service and support to consumers, participants, and caregivers through in-person interactions and phone calls.
  • Assist with resolving issues and concerns related to our programs and services, including but not limited to, documentation, reporting, and payment.
  • Work closely with the Consumer Advisory Board coordinator to address concerns and review opportunities within the region.
  • Ensure ongoing compliance with Tempus quality and contract requirements.
  • Rotate between multiple locations, including Stoughton, Boston, and Salem, to provide coverage and support.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work efficiently as a team player and independently with minimal direction.
  • Self-motivation and strong organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Fluency in Spanish or other languages a plus.
  • Familiarity with office machines, equipment, and software.
  • Ability to respect and maintain confidentiality.
  • Attention to accuracy and detail.
  • Strong analytical and problem-solving skills.
Preferred Qualifications
  • Proficiency in Microsoft Office software.
Work Environment

This role operates in a professional office environment, requiring the ability to work in a fast-paced setting and interact with colleagues and clients in a respectful and professional manner.

Travel Requirements

Travel is required for this position to ensure regional office coverage and support.