Lead Guest Services Representative

2 weeks ago


Little Rock, Arkansas, United States Compass Group, North America Full time

Senior Guest Services Agent Role

  • Schedule: Full time, 5:00 am to 1:30 pm
  • Requirement: Prior experience in customer service
  • Compensation: $15.00 per hour

Compass Group, North America is looking for a Senior Guest Services Agent. This position entails managing guest check-ins and check-outs, addressing guest concerns, promoting hotel amenities, and overseeing the Guest Service Agents.

Key Responsibilities:

  • Delegate tasks to Front Office staff
  • Facilitate the registration and check-in process
  • Assist guests with payment processing during check-out
  • Provide information regarding the facility to guests
  • Handle and resolve guest complaints effectively
  • Ensure Front Desk supplies and equipment are well-maintained
  • Carry out additional duties as assigned

Compass Group, North America offers a variety of benefits for both full-time and part-time roles, including retirement plans, health and wellness initiatives, and insurance options. Join our dedicated team focused on enhancing healthcare experiences.



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