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Guest Services Representative

2 months ago

Little Rock, Arkansas, United States Hotel Resource Full time

Position Overview:

As a Guest Services Representative, you will play a vital role in delivering exceptional hospitality experiences at our esteemed establishment. Your position is essential in ensuring that our guests feel welcomed and valued throughout their stay.

Company:

Hotel Resource

Location:

Not Specified

Category:

Customer Service, Hospitality

Employment Type:

Full-Time

Key Responsibilities:

  • Provide outstanding service to guests with professionalism and courtesy.
  • Address guest inquiries and resolve concerns promptly to ensure satisfaction.
  • Process guest transactions, including payments and charges, adhering to established cash handling protocols.
  • Maintain confidentiality while managing guest communications and messages.
  • Stay informed about hotel services, promotions, and programs to assist guests effectively.
  • Communicate guest feedback and concerns to relevant departments to enhance service quality.
  • Respond efficiently to phone calls and in-person requests for assistance.
  • Understand and implement hotel safety and emergency procedures.

Why Work With Us:

We offer competitive compensation and a comprehensive benefits package for full-time associates, including health insurance, retirement plans, and opportunities for professional development. Our workplace culture is built on the principles of Quality, Integrity, Community, Profitability, and Fun, ensuring a supportive environment where every team member is valued.

If you take pride in delivering excellent service and wish to contribute to a dynamic team, we encourage you to consider this opportunity.