Director of IT Infrastructure Operations

6 days ago

Brookline, Massachusetts, United States Symbotic Full time
About Symbotic

Symbotic is revolutionizing the way consumer goods move through the supply chain with its A.I.-powered robotic technology platform. Our intelligent software orchestrates advanced robots in a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility.

Job Summary

We are seeking a highly experienced Director of IT Infrastructure Operations to lead our IT staff in providing support for data center operations, system monitoring, server and storage engineering, database operations, production services, and service desk operations. This role will have overall accountability for team decisions, management, and results, as well as provide strategic direction, coaching, developing, and mentoring leaders within and outside the group.

Key Responsibilities
  • Ensure the overall effectiveness and efficiency of data center management and operations to maintain high levels of customer satisfaction.
  • Work with the team to manage overall IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction.
  • Establish and build relationships with vendors in conjunction with corporate leadership.
  • Develop guidelines for requesting IT services, system procedures, and operation standards for enterprise-wide use.
  • Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects.
  • Monitor performance of infrastructure equipment, coordinate equipment installation and delivery schedules, and identify requirements for infrastructure and operation expansion based on current and projected activity.
  • Adhere to the IT Infrastructure ITIL framework policies and procedures to ensure standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure.
  • Participate in IT strategy planning activities.
  • Drive resolution of high-severity outages impacting IT infrastructure and provide problem resolution for highly complex issues.
  • Provide thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvement.
  • Work closely with business partners on business and technical decisions and prioritize initiatives throughout key business cycles.
  • Participate and drive business continuity and recovery of company's information systems, including needs analysis, design, plan, implementation, and documentation.
  • Manage the knowledge and process management disciplines across IS.
  • Manage to and improve metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery.
  • Partner closely with other IT infrastructure leaders to optimize IT infrastructure service design, delivery, and support.
  • Participate in the development of design strategy, including technology standardization and modernization, and engineering best practices.
  • Hire/train talent, oversee performance goals, and enforce company policies in accordance with the department's strategic direction and long-term business goals.
  • Provide accurate and timely audits and reports needed by management to ensure highly available and legally compliant products and services.
Requirements
  • Bachelor's and/or master's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
  • Minimum 15 years of IT and business/industry work experience with at least 5 years managing multiple, medium to large cross-functional teams.
  • Strong Project Management experience, including SDLC or phase-gate methodology, MS Project scheduling, test planning, and defect tracking.
  • Experience working across Senior Management (Dir., VP, SVP, EC, CFO, and Controller) business unit managers and staff.
  • High level of skills in the Microsoft technology stack (Server, Exchange, MSSQL,.NET).
  • Minimum 5 years of experience working with Exchange, including on-premise and Office 365.
  • Experience with cloud technology using GCP or Azure.
  • Experience designing, migrating, and supporting Active Directory in an enterprise environment.
  • Strong understanding of Networking and ability to manage cross-functional teams, including server, storage, database administrators, and unified communication engineers.
  • CISSP and/or CISA will be a plus.
  • Minimum 5 years of experience managing database administration and performance tuning teams with an emphasis on Oracle and MS SQL.
  • Experience implementing large VMware virtual infrastructures VMware vSphere.
  • Proven experience designing and implementing Server Standards/Hardening/Security.
  • Hands-on experience with Fiber Channel switched environments, iSCSI, and SAN/NAS/DAS troubleshooting experience.
  • Microsoft Clustering and High Availability: design, implementation, support, and management.
  • Scripting Technologies and languages, including but not limited to VBScript, PowerShell, Python.
  • ITIL certifications are a plus.
  • Excellent communication, interpersonal, customer service, and analytical skills.
  • Experience in a medium-large scale storage environment with history of managing multiple host environments.
  • Working technical experience with designing, building, installing, configuring, and supporting storage servers and management software.
  • Ability to work effectively as a team member in a fast-paced, dynamic, deadline-driven environment; must be able to multi-task.
  • Experience with tape/disk drives backup and restore technologies.
  • Knowledge of current protocols and standards, including ITIL.
  • Experience managing an enterprise IT Service Desk a plus.
  • Experience with Disaster Recovery technologies, replication & recovery.
  • Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment.
  • Ability to manage multiple large-scale project efforts with minimal supervision.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Strong customer service orientation.
  • Knowledge of applicable data retention practices and laws.
  • Demonstrated ability to work in a rapidly changing startup environment.
What We Offer

Up to 50% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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