Client Engagement Assistant

2 weeks ago


Malden, Massachusetts, United States Action for Boston Community Development Full time
Position Overview

Join us as a Program Services Assistant at Action for Boston Community Development, where we strive to enhance the lives of individuals in our community. This role is pivotal in fostering a welcoming and supportive atmosphere for job seekers and employers alike.

Key Responsibilities
  • Serve as the initial point of contact for visitors, ensuring a professional and friendly demeanor.
  • Deliver exceptional customer service by addressing inquiries with accuracy and efficiency.
  • Guide clients to appropriate resources and provide clear information regarding operational procedures.
  • Educate clients on the various services offered by the Career Center.
  • Manage high-pressure situations with effective decision-making skills.
  • Continuously update knowledge of Career Center operations and community resources.
  • Handle a significant volume of walk-in inquiries and incoming calls, ensuring messages are accurately recorded.
  • Input essential client information into the MOSES database, adhering to all data entry protocols.
  • Organize and maintain relevant information and documentation.
  • Safeguard confidential client records and information.
  • Undertake additional duties as assigned.
Qualifications
  • High school diploma or equivalent required, with 1 to 3 years of relevant experience.
  • Preferred: Associate's degree in human services, public administration, business management, or a related field.
  • Experience in a career center, call center, or similar environment is advantageous.
  • Ability to engage effectively with individuals from diverse backgrounds.
  • Strong communication, problem-solving, and teamwork skills, with the capability to work independently.
  • Bilingual proficiency in Spanish is a plus.
Why Join Us?
  • Make a Difference: Your contributions will have a direct impact on the lives of many in the Greater Boston area.
  • Inclusive Culture: We celebrate diversity and foster an environment of collaboration and respect.
  • Professional Development: We provide ongoing training and growth opportunities to keep our staff at the forefront of community service.
  • Comprehensive Benefits: Enjoy a competitive benefits package that includes health coverage and retirement plans.
  • Legacy of Impact: Be part of an organization with a rich history of advocating for the community's most vulnerable populations.
  • Team Spirit: Collaborate with a dedicated team committed to fighting poverty and empowering individuals.


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