Customer Experience Specialist

3 days ago


Dearborn, Michigan, United States Percepta Full time
Job Overview
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We are seeking a highly skilled Customer Experience Specialist to join our team. As a fully remote Bilingual French Customer Service Representative based in the United States, you will play a key role in delivering exceptional customer experiences while enjoying the satisfaction of being part of a unique culture.


Salary and Benefits
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The starting pay rate for this position is $16.00 per hour, with some positions paying up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors). We also offer a range of benefits, including Health/Dental/Vision/Life Insurance, Flexible Spending Account (FSA) and Health Savings Account (HSA), 401(k) with company match, Vacation/Sick Time and Paid Holidays, Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, Training and Development Programs (Percepta College), and Employee Rewards Program (Perci Perks).


Key Responsibilities
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This role involves building and maintaining trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. You will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.


About Percepta
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Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • Culture of Service: to be treated like you are the customer from day one.
  • Teamwork: belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions.
  • Respect: a team that is accountable, dependable, and gives you their full attention.
  • Proactive: to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth: lots of learning opportunities for aspiring minds.
  • Diversity: be a part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation: we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.


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