Experience Specialist

1 day ago


Dearborn, Michigan, United States Percepta Full time
Job Description
In this exciting position as a Customer Experience Specialist, you will have the opportunity to work with a globally recognized provider of high-quality automotive products and services. Your primary responsibility will be to create and deliver amazing customer experiences while being part of a unique culture.

Key Responsibilities
- Build strong relationships with customers, addressing their needs, concerns, and preferences
- Assist customers with sales and service inquiries, providing them with relevant information and solutions
- Collaborate with other teams, such as service support and dealerships, to ensure seamless customer interactions
- Utilize customer satisfaction tools to resolve issues and improve customer loyalty
- Participate in marketing and sales projects to contribute to business growth

Requirements
To succeed in this role, you will need to have 2 years of experience in customer relations, hospitality, or PR/Sales fields. Knowledge of the automotive industry and experience in a luxury field is a plus. Strong communication and interpersonal skills are essential, along with the ability to work effectively under pressure.

Benefits
This position offers a competitive salary of $20 per hour, comprehensive health insurance, and additional benefits like flexible spending accounts, health savings accounts, and 401(k) plans with company matches. Our training and development programs, employee assistance program, employee discount program, and employee rewards program will help you grow professionally and personally.

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