Customer Experience Representative
4 days ago
**Job Summary**
We are seeking a skilled Customer Experience Representative to join our team at Percepta. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities**
• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Utilize available resources to resolve customer concerns and issues
• Collaborate with colleagues to achieve 'world-class' service standards
• Maintain up-to-date knowledge of products and services
• Perform additional responsibilities as assigned
**Requirements**
• 6 months of customer service/sales experience in a contact center environment desired
• Microsoft Office skills required
**What You Can Expect**
• Competitive hourly rate: $15-$20 per hour
• Comprehensive benefits package, including health, dental, and vision insurance
• Flexible spending account and health savings account options
• 401(k) plan with company match
• Paid holidays and vacation time
• Tuition reimbursement and employee assistance program
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