Customer Experience Representative

4 days ago


Dearborn, Michigan, United States Percepta Full time

**Job Summary**

We are seeking a skilled Customer Experience Representative to join our team at Percepta. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

• Provide timely and accurate responses to customer inquiries via phone, email, and chat

• Utilize available resources to resolve customer concerns and issues

• Collaborate with colleagues to achieve 'world-class' service standards

• Maintain up-to-date knowledge of products and services

• Perform additional responsibilities as assigned

**Requirements**

• 6 months of customer service/sales experience in a contact center environment desired

• Microsoft Office skills required

**What You Can Expect**

• Competitive hourly rate: $15-$20 per hour

• Comprehensive benefits package, including health, dental, and vision insurance

• Flexible spending account and health savings account options

• 401(k) plan with company match

• Paid holidays and vacation time

• Tuition reimbursement and employee assistance program



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