Customer Experience Guide

1 day ago


Dearborn, Michigan, United States Percepta Full time
Unlock a Rewarding Career with Percepta

We are seeking highly skilled individuals to join our team as Customer Experience Guides, where you will play a vital role in delivering exceptional customer experiences.

About the Role

In this dynamic position, you will act as a trusted advisor, guiding customers through innovative technological experiences and building strong relationships with them. Your primary objective will be to provide an outstanding experience, ensuring customer satisfaction and loyalty.

As a key member of our team, you will be responsible for:

  • Providing exceptional customer service and support through various communication channels.
  • Identifying and resolving customer issues promptly and professionally.
  • Collaborating with internal teams to ensure seamless customer experiences.
What You'll Need

To succeed in this role, you will require:

  • A high school diploma; an associate or bachelor's degree is preferred.
  • At least 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
  • Excellent communication skills, both verbal and written.
  • Savvy use of technology, software, and social media applications.
Perks and Benefits

We offer a comprehensive benefits package, including:

  • Health, dental, vision, and life insurance.
  • Flexible spending account (FSA) and health savings account (HSA).
  • 401(k) with company match.
  • Vacation/sick time and paid holidays.
  • Tuition reimbursement.
  • Employee assistance program.
  • Employee discount program.
  • Training and development programs (Percepta College).
  • Employee rewards program (Perci Perks).

Our company values are the foundation of our organization, and we live by them every day. As a Percepta team member, you can expect:

  • Culture of Service – treated like a customer from day one.
  • Teamwork – belonging to a supportive family team environment.
  • Respect – accountable, dependable, and fully attentive team members.
  • Proactive – surrounded by solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth – lots of learning opportunities for aspiring minds.
  • Diversity – part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation – taking care of family with incentives and promoting physical, mental, and financial wellness.
Estimate Salary

This role offers a competitive salary range of $55,000 - $65,000 per annum, depending on experience and qualifications.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.



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