Customer Experience Specialist

3 days ago


Dearborn, Michigan, United States Express Full time

Overview:

Express Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Job Description:

We are seeking a Customer Experience Specialist to join our team at the Fairlane Town Center location. The successful candidate will have excellent customer service skills, strong verbal and written communication skills, and the ability to work well within a team.

Key Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

Benefits and Compensation:

The estimated annual salary for this position is approximately $40,000-$50,000, depending on location and experience. Additionally, full-time associates may receive medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid Time Off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. They also receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.



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