E-Discovery Support Manager

6 days ago

Florham Park, New Jersey, United States Conduent Full time
About the Role

As the Manager of eDiscovery support, you will be responsible for supporting CLCA's eDiscovery hosting platforms, OmniX, Viewpoint, and Relativity. Your responsibility is to provide the best customer experience for users, both internal and external. You will play an important role in designing, implementing, deploying and supporting those platforms. You will work closely with various teams such as Client Services, Data Management, Development, and Infrastructure. Also work closely with vendors in supporting our platforms.

Key Responsibilities
  • Support large enterprise customers with demanding Service Level Agreements (SLAs) that span across multiple time zones and countries.
  • Coordinate and communicate effectively with all parties involved.
  • Troubleshoot complex distributed systems that involve Citrix, VDI, Windows servers, Active Directory, Multi-Factor Authentication, and SQL Servers.
  • Pick up new eDiscovery technology to provide the best support to our customers.
  • Drive and collaborate with other teams to achieve project goals.
Requirements
  • Bachelor's Degree or equivalent working experience.
  • Relativity server experience of 2-4 years in a supporting role.
  • REL One support experience is a plus.
  • eDiscovery industry experience.
  • Good understanding of general technologies such as Windows Desktop, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
  • Excellent communication skills and writing skills to create necessary documentation for users.
  • Ability to work independently and as a team player.
  • Proactive approach to tasks and responsibilities.
Preferred Qualifications
  • Experience in supporting eDiscovery platforms.
  • Experience in ServiceNow.
  • Knowledge of network infrastructure.
Flexible Working

At Conduent, we value individuality and flexibility. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

  • Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working for You

We offer a range of benefits and perks to support your well-being and career growth:

  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
  • Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $70,400-$77,000.

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