E-Discovery Support Manager
7 days ago
We are seeking a highly skilled and experienced Manager of eDiscovery Support to join our team at Conduent Legal & Compliance Solutions, LLC. As a key member of our eDiscovery team, you will be responsible for providing exceptional support to our clients and internal stakeholders, ensuring seamless delivery of our eDiscovery hosting platforms.
Key Responsibilities- Support large enterprise clients with demanding Service Level Agreements (SLAs) across multiple time zones and countries.
- Coordinate and communicate effectively with various teams, including Client Services, Data Management, Development, and Infrastructure.
- Troubleshoot complex distributed systems involving Citrix, VDI, Windows servers, Active Directory, Multi-Factor Authentication, and SQL Servers.
- Stay up-to-date with new eDiscovery technologies to provide best-in-class support to our clients.
- Collaborate with other teams to drive projects forward and achieve business objectives.
- Bachelor's Degree or equivalent work experience.
- 2-4 years of experience supporting Relativity server.
- REL One support experience a plus.
- eDiscovery industry experience.
- Strong understanding of general technologies, including Windows Desktop, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
- Excellent communication and writing skills, with the ability to create documentation for users.
- Ability to work independently and as part of a team.
- Proactive approach, with a willingness to take initiative.
- Experience supporting eDiscovery platforms.
- Knowledge of ServiceNow.
- Understanding of network infrastructure.
We offer flexible working arrangements, allowing you to work from home and maximize your time. Our goal is to provide a work environment that supports your well-being and productivity.
Perks and Rewards- Health and Welfare Benefits: Our benefits package is designed to support your health and well-being, with options to tailor to your needs.
- Retirement Savings: We offer support for your long-term financial goals.
- Employee Discounts: Enjoy access to a wide range of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We provide opportunities for advancement and professional growth, with a global footprint and diverse portfolio of businesses.
- Paid Training: Earn while you learn, with access to award-winning learning platforms.
- Paid Time Off: Enjoy attractive paid time off packages, designed to support your work-life balance.
- Great Work Environment: We pride ourselves on our award-winning culture and commitment to diversity and inclusion.
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