Team Supervisor

2 weeks ago


New Baltimore, Michigan, United States New Baltimore Dairy Queen Full time
Descripción del Trabajo

Descripción del Puesto:

Estamos buscando un Supervisor de Equipo que tenga la capacidad de liderar y motivar a nuestro personal en un entorno de alta demanda. Este rol es crucial para garantizar que nuestros clientes reciban un servicio excepcional y que nuestras operaciones diarias se realicen sin problemas.

Calificaciones:

  • Experiencia previa en liderazgo en restaurantes de alto volumen, preferiblemente en el sector de comida rápida.
  • Se requiere diploma de secundaria o equivalente.
  • Conocimiento sólido y aplicación de prácticas seguras de manejo de alimentos.

Funciones del Trabajo:

  • Superar las expectativas de los clientes mediante un servicio amigable y un ambiente limpio y acogedor.
  • Recibir y dar la bienvenida a los clientes de manera entusiasta, abordando sus inquietudes con calma y siguiendo los estándares de recuperación de servicio.
  • Reconocer la importancia de la rapidez en el servicio y ser capaz de identificar y resolver cuellos de botella en el flujo de trabajo.
  • Asegurar que el establecimiento esté organizado y opere de acuerdo con los estándares de seguridad alimentaria y limpieza.

Requisitos:

  • Transporte confiable.
  • Disponibilidad para trabajar los fines de semana.
  • Habilidades de comunicación sólidas y alta confiabilidad.
  • Capacidad para trabajar de manera eficiente bajo presión.
  • Exhibir buenos modales, higiene personal adecuada y puntualidad.
  • Capacidad para estar de pie durante largos períodos, levantar hasta 50 libras y trabajar en diferentes rangos de temperatura.
  • Enfoque en el cliente - habilidades sólidas de hospitalidad y servicio al cliente, disfruta interactuando con los clientes.
  • Capacidad para entrenar y guiar a otros en las rutinas y sistemas del restaurante, así como en la interacción efectiva con clientes y compañeros.
  • Habilidades de gestión - historial excelente en la capacitación y entrenamiento de empleados, así como en la resolución de problemas de relaciones laborales.
  • Organización y enfoque en objetivos - altamente organizado y orientado a los detalles, capaz de supervisar múltiples aspectos del negocio en un entorno dinámico.
  • Compromiso para alcanzar y superar los objetivos establecidos.
  • Competencia técnica - dominio de computadoras y sistemas de punto de venta.
  • Flexibilidad y adaptabilidad - disposición para seguir instrucciones y cumplir con los estándares de la empresa.
  • Integridad - actuar de manera ética incluso cuando no hay supervisión, siendo honesto y ganando la confianza de los demás.

Tipos de Trabajo: Tiempo completo, Tiempo parcial

Compensación: $15.00 por hora

Horas Esperadas: 20 – 40 por semana

Ubicación de Trabajo: Presencial



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