Automotive Parts Coordinator
3 days ago
As a Counter Parts Specialist, you will be responsible for delivering exceptional customer service while managing our parts operations.
The estimated salary for this position is $60,000 - $70,000 per year, depending on experience.
Key Responsibilities:
- Assist customers in selecting required parts, providing expert advice and guidance.
- Inform customers about companion part requirements and promotions, increasing sales opportunities.
- Answer phone calls, providing price quotes and product information to customers.
- Review body shop estimates to ensure accurate part selection and pricing.
- Provide high-level service to internal and external customers, ensuring complete satisfaction.
- Pull and fill orders from stock, maintaining a clean and organized workspace.
- Notify parts manager of out-of-stock parts or materials requiring immediate attention.
- Locate out-of-stock parts from external sources and submit emergency orders when necessary.
- Inform service advisors and customers when special-ordered parts arrive.
- Deliver parts to the body shop, ensuring timely completion of repairs.
- Follow up on back-ordered parts, resolving issues promptly.
- Verify will-call and back-order files weekly, returning items to vendors or stocking them as needed.
- Replenish assigned inventory daily, maintaining optimal levels.
- Assist outside sales representatives with their orders, enhancing sales efforts.
- Billing and payment processing: Ensure all internal requests for parts are billed on service repair orders and receive payment from retail customers or obtain credit authorization.
- Customer communication: Ensure that all charge sales are signed by the customer and that all customers receive their copy of the invoice.
- Return policy: Issue credit for parts returned, verifying original invoices or numbers for accurate pricing.
- Tool management: Issue and track requested shop tools to technicians.
- Record-keeping: Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
- Order setup: Set up orders for daily shipment, delivery, or pick-up.
- Sales outreach: Solicit assigned accounts by phone.
- Work environment: Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
- Professional development: Participate in all training programs available and stay current on new products and updates.
- Lost sales tracking: Collaborate with the parts manager to maintain a lost sales tracking program.
This is a summary listing of this position.
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