Counter Parts Specialist
3 days ago
We're looking for an Automotive Parts Coordinator who can deliver exceptional customer service while efficiently managing our parts operations.
The estimated salary for this position is $58,000 - $68,000 per year, depending on experience.
Key Responsibilities:
- Customer Service: Assist customers in selecting required parts, provide expert advice and guidance, and inform them about companion part requirements and promotions.
- Phone Support: Answer phone calls, provide price quotes and product information to customers, and review body shop estimates to ensure accurate part selection and pricing.
- Inventory Management: Pull and fill orders from stock, notify parts manager of out-of-stock parts or materials requiring immediate attention, and locate out-of-stock parts from external sources.
- Special Orders: Inform service advisors and customers when special-ordered parts arrive and follow up on back-ordered parts, resolving issues promptly.
- Administrative Tasks: Verify will-call and back-order files weekly, return items to vendors or stock them as needed, replenish assigned inventory daily, and assist outside sales representatives with their orders.
- Customer Communication: Receive payment from retail customers or obtain credit authorization, ensure that all charge sales are signed by the customer, and that all customers receive their copy of the invoice.
- Return Policy: Issue credit for parts returned, verifying original invoices or numbers for accurate pricing.
- Tool Management: Issue and track requested shop tools to technicians.
- Record-Keeping: Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
- Order Setup: Set up orders for daily shipment, delivery, or pick-up.
- Sales Outreach: Solicit assigned accounts by phone.
- Work Environment: Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
- Professional Development: Participate in all training programs available and stay current on new products and updates.
- Lost Sales Tracking: Collaborate with the parts manager to maintain a lost sales tracking program.
This is a summary listing of this position.
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