Lead Training Coordinator
2 weeks ago
Key Responsibilities:
- Acquire proficiency in new software applications and instruct team members accordingly.
- Create instructional materials and quick reference documents for end-users.
- Set up personal computers and printers for incoming staff.
- Deliver training sessions for new hires on the computer systems and hardware.
- Organize and manage external training sessions for new employees.
- Provide continuous training assistance to team members.
- Keep division staff informed about updates in computer protocols.
- Offer user support for all functionalities of the Enterprise Imaging System (EIS).
- Act as the microcomputer system administrator for the division, managing distribution lists, passwords, and a repository of standard documents.
- Implement upgrades for computer hardware and software.
- Support the installation of EIS hardware and software.
- Aid field staff in training agents on software tools, such as Open Crisp, by developing training resources and conducting presentations.
- Accompany field personnel to set up computer systems in agents' offices.
- Assist with troubleshooting calls from field staff and agents regarding software and hardware issues.
- Collaborate with the Information Technology department to identify and resolve division-related computer network issues.
- Execute other job-related tasks as needed.
- Proficiency in the following software:
- Microsoft Office Suite
- Web Browsers: Internet Explorer, Firefox, Chrome
- Basic networking for file management
- Windows Desktop Operating System
- Virtual Private Network (VPN)
- Familiarity with the following hardware:
- Personal Computers, Laptops, and Mobile Devices
- Scanners and Printers
- Capability to learn company-specific software and new applications.
- Strong listening skills to diagnose user-reported computer issues over the phone and provide effective solutions.
- Understanding of or the ability to learn about the company's products, services, and systems to assist users effectively.
- Knowledge of or the ability to grasp the terminology used in the insurance sector and by the company.
- Excellent communication skills to foster positive relationships with colleagues, external partners, and clients.
- Organizational skills and the ability to manage multiple tasks concurrently.
- Willingness to learn and develop expertise in using division equipment, including computers, software, EIS scanners, and workstations.
- Ability to maintain composure and professionalism during busy periods.
- Capability to interpret oral or written instructions.
- Willingness to travel occasionally.
- Ability to work independently with minimal supervision.
- Commitment to confidentiality regarding all duties, including marketing data, product knowledge, pricing, processes, and systems.
- Flexibility to assist in other work-related areas as necessary.
Chubb provides a comprehensive benefits package, with further details available upon request. The disclosed salary range may be adjusted based on geographic location.
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