Guest Experience Specialist

1 week ago


Norfolk, Virginia, United States Marriott International Inc Full time

Job Summary

We are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share highlights of the local area with guests
  • Take a hands-on approach to work, moving around the space and assisting guests as needed
  • Ensure a safe and welcoming environment for all guests

Requirements

  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift and move objects weighing up to 50 pounds
  • Commitment to providing exceptional guest service

About Marriott International

Marriott International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.



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