Customer Service Representative

3 weeks ago


Austin, Texas, United States University of Texas at Austin Full time

As a key member of the University of Texas at Austin community, you will serve as the primary point of contact for various IT and business services. Your role will involve providing exceptional customer service, handling incidents, and fulfilling requests in a timely and professional manner.

Key responsibilities include:

  • Providing courteous, friendly, and professional communication with customers
  • Listening attentively to customer needs and concerns, demonstrating empathy and understanding
  • Acting as a liaison between customers and internal support staff to ensure accurate issue interpretation and routing
  • Maintaining effective communication with customers throughout the resolution process
  • Operational Excellence: Providing accurate and timely logging, resolutions, routing, and referrals of customer interactions
  • Continual Service Improvement: Reviewing and recommending modifications to documentation and procedures, participating in projects to enhance and improve service for customers, and honing skills through training and development
  • Mentoring: Offering direction and guidance to co-workers, part-time students, and/or hourly employees

This role requires a strong understanding of customer service principles, excellent communication skills, and the ability to work effectively in a team environment.



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