Customer Experience Liaison

1 month ago


Austin, Texas, United States Texas Original Full time
Job Title: Customer Experience Representative

At Texas Original Compassionate Cultivation, we're dedicated to providing exceptional customer experiences for our patients and their caregivers. As a Customer Experience Representative, you'll play a vital role in upholding our standards of excellence in customer service.

Key Responsibilities:
  • Answer high-volume incoming calls from customers, caregivers, and prescribers, providing efficient and professional assistance.
  • Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call-out lists distributed weekly.
  • Serve as the first line of defense for the company, ensuring our customers receive top-notch service and support.
  • Interact with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.
  • Check patient voicemails and emails, responding accordingly to ensure timely resolution of customer concerns.
  • Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.
  • Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
  • Investigate and troubleshoot customer concerns, complaints, refunds/exchanges, and escalations related to orders, payments, products, and deliveries.
  • Take ownership of issues and work diligently to find satisfactory resolutions.
  • Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement related to the ordering, pickup, and delivery process.
  • Communicate feedback to relevant departments to drive continuous improvement.
  • Collaborate with other departments, including business development, logistics, marketing, and inventory management, to address customer needs and ensure smooth order processing and fulfillment.
  • Maintain detailed records of customer interactions, order status, inquiries, and resolutions.
Requirements:
  • High school diploma/GED required
  • 2+ years' experience in a customer service role
  • Strong sense of professionalism and compassion required
  • Excellent verbal and written communication skills
  • Experience working with multiple CRM systems and phone experience preferred
Benefits:
  • Medical
  • Dental
  • Vision
  • Telehealth - Medical
  • Telehealth - Mental Health Counseling
  • 401(k) with company matching
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Bereavement leave
  • Pre-Tax Flexible Spending Accounts
  • Basic Term Life Insurance and AD&D
  • Travel Reimbursement (if applicable)
  • Gym Reimbursement up to $50/month
  • & More

$20 - $20 an hour

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.



  • Austin, Texas, United States Graybar Full time

    At Graybar, we're seeking a skilled Customer Service Liaison to serve as a key contact and liaison for customers. As a Senior Service Representative, you will interact with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional, and courteous manner.Ensure every customer experience is...


  • Austin, Texas, United States State Farm Insurance Full time

    Customer Service Role at State Farm InsuranceAs a Customer Service Liaison at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will assist customers with their insurance needs, process policy changes, claims, and payments accurately and...


  • Austin, Texas, United States BCforward Full time

    **Role Overview**We are seeking a skilled Customer Service Liaison to join our team at BCforward. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities**Provide timely and effective support to clients via phone, email, and...


  • Austin, Texas, United States Austin Firm Full time

    Job Summary: We are seeking a highly skilled Customer Service Liaison to join our team at Austin Firm. The ideal candidate will be responsible for building and executing a comprehensive brand strategy to drive sales growth and customer engagement.Key Responsibilities:Develop and implement marketing plans to optimize product and service planning, and to...

  • Nurse Liaison

    3 weeks ago


    Austin, Texas, United States Ascension Full time

    Job SummaryAscension Seton is seeking a skilled Nurse Liaison to join our team. As a Nurse Liaison, you will serve as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers. You will coordinate efforts for treatment and promote quality improvement and educational efforts. Additionally,...


  • Austin, Texas, United States REAP Financial Full time

    Job Title: Tax Liaison SpecialistWe are seeking a highly skilled Tax Liaison Specialist to join our team at REAP Financial. As a Tax Liaison Specialist, you will play a critical role in streamlining clients' tax preparation experience by liaising between clients and our preferred CPAs.Key Responsibilities:Act as the liaison between clients and our tax...

  • Nurse Liaison

    4 weeks ago


    Austin, Texas, United States Ascension Full time

    Job SummaryAscension Seton is seeking a skilled Nurse Liaison to join our team. As a key member of our healthcare team, you will serve as a liaison between management staff, administration, physicians, managed care companies, community organizations, and other customers. Your primary responsibility will be to coordinate efforts for treatment and promote...

  • Healthcare Liaison

    4 weeks ago


    Austin, Texas, United States Ascension Seton Northwest Full time

    ### Job SummaryWe are seeking a skilled Registered Nurse to serve as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers. This role will coordinate efforts for treatment and promote quality improvement and educational efforts.### Responsibilities* Function as a liaison for...


  • Austin, Texas, United States REAP Financial Full time

    We are seeking a highly skilled Tax Liaison to join our team at REAP Financial. As a Tax Liaison, you will play a critical role in streamlining clients' tax preparation experience by liaising between clients and our preferred CPAs.You will advise clients on tax optimization strategies and help them make smart financial decisions to maximize their long-term...


  • Austin, Texas, United States Omni Hotels Full time

    Job Title: Host and Guest LiaisonJob Summary:We are seeking a skilled Host and Guest Liaison to join our team at Omni Hotels & Resorts. As a Host and Guest Liaison, you will be responsible for ensuring that all guests are greeted and seated in a friendly and courteous manner, using appropriate procedures in accordance with Omni...


  • Austin, Texas, United States REAP Financial Full time

    We are seeking a highly skilled tax professional to join our team at REAP Financial. As a Tax Liaison Specialist, you will play a critical role in streamlining clients' tax preparation experience by liaising between clients and our preferred CPAs. You will advise clients on tax optimization strategies and help them make smart financial decisions to maximize...


  • Austin, Texas, United States REAP Financial Full time

    We are seeking an experienced tax professional to join our team at REAP Financial. As a Client Service Tax Liaison, you will be responsible for streamlining clients' tax preparation experience by liaising between clients and our preferred CPAs. You will advise clients on tax optimization strategies and help them make smart financial decisions to maximize...


  • Austin, Texas, United States Austin Firm Full time

    The Austin Firm is seeking a highly skilled Consumer Outreach Specialist to lead all aspects of the company's consumer outreach efforts. This role will provide strategic direction and day-to-day management of the function, building the brand and sales growth strategy for the business. The Consumer Outreach Specialist will oversee customer plans and marketing...


  • Austin, Texas, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional...


  • Austin, Texas, United States AutoNation Full time

    Customer Service Coordinator Role at AutoNationAs a Customer Service Coordinator at AutoNation, you will be responsible for making outbound service calls to establish relationships with customers and schedule appointments for the Service Department. You will also ask qualifying questions to uncover customer needs and direct calls appropriately. Additionally,...


  • Austin, Texas, United States Waste Connections Full time

    Customer Service Representative RoleAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll work closely with other departments to resolve customer disputes and provide exceptional service.Key Responsibilities:Interview customers and record interview information...


  • Austin, Texas, United States Connor Harris - State Farm Agent Full time

    Job OverviewAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you as a Customer Relations Representative with Connor Harris - State Farm Agent.As a key member of our team, you will be responsible for building and...


  • Austin, Texas, United States FMTC Full time

    Job DescriptionThis multifaceted role bridges the gap between sales, marketing, and partnerships. You'll drive revenue by cultivating relationships, developing innovative products, and supporting partners and customers.Key Responsibilities:Develop and implement strategies to generate new revenue.Support existing customers and reduce churn.Build strong...


  • Austin, Texas, United States Jessica Hernandez - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with Jessica Hernandez - State Farm Agent, you will play a vital role in building and nurturing customer relationships, ensuring timely follow-ups and providing exceptional customer service. Your primary responsibilities will include:Customer Engagement: Develop and maintain strong relationships with...


  • Austin, Texas, United States Kodiak Building Partners Full time

    About the Role:FBS Appliance, a leading appliance contract distributor in Texas, is seeking a Customer Service Representative to join their team.Key Responsibilities:Coordinate delivery and/or installation of appliancesCommunicate with installers and assist customers with problemsSupport the outside salesforce and work hand in hand with...